All reviews of Clare Buckley
Review about: beachsissi
Solid Color Roll Up Sleeve Swimsuit Cover Up
Customer service is deceptive. So is the fact that this order comes from Shanghai, not Rosemead, CA, which must be a fulfillment center. I wish I'd read reviews first.
I tried to return this item of poor quality, scratchy material. It took them about a week to get back to me regarding the procedure for returns. All the website says is email the company. Should have read that first too. I might have figured something was fishy. Here are the instructions they finally emailed to me:
To help you fix the problem effectively, there are 3 options for you to select:
A) Exchange for New Item: we resend you a new item with 50% off price instead of return. (Most customers choose this)
B) Fast Partial Refund: You don't need to return. we can refund USD$3 for return item. This way can save your much effort and time.
C) Return for full refund: Please mail them out within 7 days and offer the valid returning tracking number.
Our return address is:
Receiver: Lixuan
Detailed address: Eastern Side, 4th Floor, 15th Building, Qiyate Business Centre, NO. 999, Rd Jiangyue, Pujiang Town, Minhang District.
City: Shanghai
Province: Shanghai
Zip Code:201114
Country: China.
Phone number: +86 17301192901
There is no reasonably priced way to track an item mailed to China. A company can fabricate the story that they never received the return and you might as well kiss your refund goodbye if you don't have proof of delivery! The shirt cost me $40 which smarts but won't kill my budget, but could do so for some people who can't afford a replacement. I get help with my limited income so I am lucky.
My Goodwill donation box will just get another shirt added to it!
Don't deal with this company unless you are absolutely sure you'll be happy with whatever they send you, you wish to make a charitable contribution to their company, or you think I'm kidding! Good luck.
I have nothing good to say about the customer service or the shoddy product. Oh yeah, they can keep their Fast Partial Refund for $3.00! ROFLMAO!
As much to send back the product itself. Poor quality, I will never order from here again and neither will my 2 daughters.