All reviews of Colie
Review about: Rachel Silk
5 mask set
Not going to lie, after I ordered these I thought I got scammed based on the way the company sends no tracking information, doesn’t have a phone number, and doesn’t respond to emails. The tracking information I obtained from an automated response after filling out an inquiry form on the website didn’t update for over a week. Ironically, right after I began a dispute with PayPal, my order showed up at my door. The return address was for a “Tom” in California... weird.
THAT BEING SAID the masks are beautiful and exactly ask pictured on the site! They are so soft and the perfect size. I have no doubt they are real silk.
TLDR: customer service is awful, but product itself is outstanding. This website won’t let me put a 1 star for service for some reason.
Avoid for your mental health, super sketchy website that operates from China and has questionable business practices. Shipping took forever, no tracking information was provided, and after my concerns about ordering from abroad, Michelle from customer service refused a cancellation or refund (unless I paid for the international return shipping fees out of pocket). If you try leaving a negative product review on the website, you're out of luck. I realized they prevented any 1- or 2- star, maybe even 3- star reviews from even appearing on the website (your review won't appear publicly for even a minute), which shows a complete lack of transparency. That said, my 1-star rating did appear for about 24 hours and was promptly removed the next day. All of the positive reviews with "verified buyers" on the site are either bought or written by themselves. They claim to have several brick and mortar stores (untrue) and their photos of their showroom are likely pulled from Google Images.