All reviews of D. Rutherford
Review about: Tactical Pro Supply
Board shorts purchase
I recently bought a pair of board shorts from this company mainly because they had a patriotic vibe going on. Sadly, the first pair I got didn't fit right. I reached out to customer service to see about swapping it for the right size, but they told me I'd have to foot the bill for return shipping. I went along with it and waited for the replacement to arrive. To my frustration, the second pair fit just like the first one. I got fed up and asked for a refund, but was told once again that I had to pay to ship the item back for a credit. It didn't make sense to me, since I had been let down by the product twice. A simple prepaid return label and an apology would have made more sense in this scenario. All in all, I was let down by the lack of customer service and empathy from this company.