All reviews of Danielle Ellis
Review about: ZAPAKA
2 dresses, sent the wrong size, Zapaka refused to take responsibility
I ordered two dresses, nothing too fancy. It took almost a month for them to ship. I wouldn't have had a problem with that if customer service had been honest about the timeline when I contacted them after more than a week. I was out of town for two weeks when they finally shipped and had to arrange for packages to be held at the post office. I really don't like being lied to. It gets worse. When they finally shipped to me, they sent the wrong size. I initiated the exchange or return process and Zapaka stated I was responsible for paying the shipping for the exchange, international shipping to China. It gets better. It's not a guaranteed exchange or return. They will inspect this dress I tried on once to determine if it is in good enough condition for an exchange/return. I responded that it was Zapaka's mistake and they needed to take responsibility for paying for the return shipping; if they had sent the correct size to start I wouldn't need to send it back. DO NOT ORDER FROM THIS COMPANY without considering that you may end up stuck with a product you didn't order without any means to fix the situation without spending more money. Their customer service is terrible.