ZAPAKA - Overall Rating based on 52 reviews
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Prom dresses purchase
I bought two prom dresses from this company, and I have to say I was really disappointed with my experience. One of the dresses was way off in size, and the quality just didn't compare to the other one.
Bridal gown purchase
I had a really bad experience at this place recently. I ordered a bridal gown, but I accidentally got two of them. I contacted customer service right away to return the extra dress, but it's been a week with no response. It's really frustrating and inconvenient. It's surprising that they would ignore basic customer rights and not get back to me promptly.
Birthday suit purchase
I got a suit for my 12th birthday and man, it was the absolute worst. It took forever to get to me, like almost a whole month. When I finally got my hands on it, I was hyped, but then when I opened up the package, it was a complete disaster. The blazer was just awful, like seriously poorly made. The material felt like a total joke, super cheap and way too light, didn't even feel like a real suit. On top of that, it had these massive shoulder pads that made me look like I was wearing something for girls. Talk about embarrassing! The fit was all off too, like they didn't even bother to make it fit me right. The pants were some weird off-black color that almost looked gray, and yeah, you guessed it, cheap fabric there too. Now I'm stuck having to go buy a whole new outfit for my birthday, what a total letdown.
Dress, express shipping, delayed processing
I am so irritated with this company and my recent purchase. I bought a dress and paid for express shipping, thinking I'd get it fast. But it's been over a week and they haven't even started processing my order. I feel like they tricked me into paying more for nothing. And to top it off, their customer service is terrible. I emailed them for help and all I got was an automated reply that didn't help at all. I'm really let down and for sure won't be shopping here again.
Oversized and long dresses
I ordered some dresses, and they were really cute, but they ended up being way too big and long on me. I tried to contact customer service to send them back, but I haven't heard anything back from them yet. It's so annoying that they want you to return the package within a week of getting it, but then they don't give you the info you need to actually do it. I'm hoping they'll reach out to me soon.
Dress with expedited delivery
I ordered this dress for an event on May 11th, and I paid extra for fast delivery, but it didn't come on time. I sent it back and checked where it was, but I haven't heard anything from the customer service team about getting my money back. They haven't been honest or helpful at all. The whole experience has been really terrible. I'm never buying from them again.
Dress purchase for Evening Ball
I just bought a dress for an Evening Ball and I gotta say, I was pretty impressed by the quality. The dress was well-made and looked just like it did online. I'm really happy with my purchase and would definitely shop from this company again. The ordering process was super easy and simple, which made it a breeze. Even though I ordered during a busy time, the dress got to me pretty quickly - only took 28 days from ordering to delivery. All in all, I'm happy with my purchase and would totally recommend this company to anyone looking for nice dresses at a good price.
Dress from international online retailer
I bought a dress online from a company based in another country, but I gotta say, it was a pretty disappointing experience. The dress took way longer to arrive than I thought it would, and when it finally did, it didn't even fit right. Then, when I tried to get some help from the customer service folks, they were no help at all.
Black and white polka dot dress purchase
Even though I was a little worried after seeing some bad reviews, I still went ahead and bought a black and white polka dot dress from this website. I had some trouble getting a confirmation email and had to wait nervously for my order for about 3 weeks. Eventually, I got a tracking number and my dress showed up a week later. It fits nicely and I'm happy with what I got. But man, the whole process was so nerve-wracking and frustrating that I'm not sure if I want to order from them again.
Buying clothes
DO NOT BUY FROM THEM! OUR ORDER WAS A MONTH LATE AND THEY REFUSED TO REFUND US AND REFUSED TO HELP US AFTER OUR CONCERNS! THEY LIE ON ALL OF THEIR WEBSITES AND JUST WANT YOUR MONEY!DONT BUY FROM THEM. Bad!
Dresses
DO NOT BUY FROM THEM! OUR ORDER WAS A MONTH LATE AND THEY REFUSED TO REFUND US AND REFUSED TO HELP US AFTER OUR CONCERNS! THEY LIE ON ALL OF THEIR WEBSITES AND JUST WANT YOUR MONEY!DONT BUY FROM THEM.
Prom dress purchase
I just bought a prom dress, and I gotta say, I'm not sure how I'm feeling about the whole thing. The shipping was pretty fast for me, but when I checked out some reviews on the site, a lot of them seemed fake or like they were written by bots. It made me wonder if all those positive comments were legit. I was kinda skeptical about the company's credibility because of that. But hey, I still took a leap of faith and went ahead with ordering my dress.
Prom Dress
We bought a prom dress. It did not fit well, and the quality was not good, with some stitching issues. We asked for a return and as many other customers we could not get reply to from the customer service. We emailed several times, and they will ignore you hoping you will go away. Don’t get fooled by the reasonable prices, you get what you paid for and if you need to return – good luck. I am really surprised that they are still in business.
Return denied
This company is terrible! I bought some dresses that were way too small and when I tried to return them, they wouldn't allow it! My mom had to reach out to them multiple times before they finally responded, but then they just said we couldn't return them. It's so unfair! We even mentioned getting a lawyer involved, but they still won't budge. I'm really angry that they haven't responded and now I'm out of money. Stay away from them, they're a complete scam!
Prom dress purchase
I ordered this really cute dress for my prom, but I'm getting super nervous because I haven't heard anything about it since. I don't even know if it's been made or where it is, and I can't afford to get another dress. I paid more than $100 for this one, so now I'm just stressing out. I've tried getting in touch with customer service, but I haven't heard back from them either.
20% refund not received
I ordered a dress back in January and was told I'd get a 20% refund. I sent several emails following up, but the refund never showed up. The dress didn't fit, but returning it ended up being a total nightmare. They wouldn't give me a refund or even offer a discount for keeping a dress that didn't fit me. Plus, they claimed one of the dresses I ordered was lost in transit. I definitely wouldn't suggest shopping here if you're looking for good customer service.
Daughter's prom dresses
I ordered dresses for my daughter's prom and it took so long to arrive. When they finally showed up, one of the dresses didn't fit her correctly, so I tried to return it. But can you believe they wouldn't give me a refund because of their dumb policy? Ugh, I'm never shopping here again! ?
Dress Return
I am so fed up with trying to return this dress that didn't fit me. I've been trying to start the return process since April 28th, but I can't seem to find the return address anywhere. The website said returns would be quick and easy, but that has definitely not been my experience.
Dress
I was really happy with my purchase from this company. It did take a little longer than I thought for my dress to arrive, but they kept me updated on its shipping progress, which was great. The dress fit me perfectly, in a size 12, and the quality was really good. The color was exactly as advertised, and overall, I had a good shopping experience with them.
Beautiful dress, fast delivery
I decided to take a risk and order from this site, and I was actually shocked by how good it turned out! The dress got to me pretty fast, and the color was just like in the pics. It was a tad bit larger than I thought it would be based on the sizing info, but all in all, I'm happy with what I got and would totally buy from them again.
Review with most votes
Poor quality dress and custome
I ordered a dress according to the body measurements/size chart, and it was very big. When I contacted customer service, Polly said to take the dress to a tailor, and she'd give... Read onBy: C