All reviews of Dawn R
Review about: Kendra Scott
parsons earrings
I ordered the new white pearl parsons (in addition to a pair of teal parsons and some other purple earrings). I wore the white pearl parsons last out of the 3 I ordered and upon putting them on, I realized the back was very unstable (i.e. it was wobbly and will definitely break). In addition the stones of the earrings I ordered are not like what I've received in the past. I've been a customer for several years and with the last order the merchandise had a "cheap" feel and appearance - not worth $88.00 a pair and not sure what kind of "real" stones they're using these days. I reached out to customer service and they can't offer an exchange because they no longer have the item in stock, I can't get my $$ back because I'm just past the 30 days (again please remember I ordered and wore 2 other pairs previously) and they don't do repairs - they offered me a merchandise credit if I return the earrings. While I acknowledge the "option" - I would expect more from a company that claims their product is "thoughtfully" crafted. Just overall poor customer service, especially for a loyal customer that has spent a sh*t ton of $$ over the years and got all my friends wearing the brand. Thanks for sticking it to me!