All reviews of deborah thomas
Review about: Aroma360
museum 360 XL HVAC Diffuser
I purchased the diffuser online on 11 NOV 2023. I paid in full using my American Express Card. I received a call from a representative starting a contract on a subscription for oils on a monthly basis. I decided to cancel the service as I did not know how to install the machine to my AC unit and was given a return label and told once they receive the machine, I would get a refund within 72 hrs. I returned the machine on 24 nov 2023 and it was delivered on 25 Nov 2023 per tracking number. I have yet to receive my refund. I have talked to customer service only to get the run around. I got an email that my refund was processing but that was 5 days ago. I created a help ticket but they keep closing the case saying it has been resolved. It has not been resolved. I am still owed a refund and just want it credited back to my American Express Card.