Aroma360

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Aroma360

13% Would buy here again

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Spotlight: What are our customers saying?

H
Harriet Levine
Worst service I have ever encountered in all my life. The collection company is right on however. They are relentless and still don’t get service. They schedule dates and don’t show up. Going to ca...Read on
J
Julie
Aroma360 is a SCAM!! They have very good scents but they are literally ripping people off. They advertise 50ml bottles on the website for purchase however they don’t fit ANY of their products. ...Read on
M
MK
Do not purchase anything from Aroma360 If you manage to get through - the minimum 45 minute hold time - their customer service is non existent. I have been trying to return the Van Gogh for over...Read on
J
jason kirkland graham
Terrible customer service!!! I had two units making a terrible noise.. sent them back in, after HALF a year they said they mailed them back, however, they didnt ask for a signature... I NEVER GOT T...Read on
B
Blake Brown
SCAM OF A COMPANY / I purchased 4 minis for over $900, only one arrived and it did now work / no one to help in customer service. They literally stole my money and now won’t refund ANY of it, not ...Read on

All reviews (8)

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    Aroma for house

    Worst service I have ever encountered in all my life. The collection company is right on however. They are relentless and still don’t get service. They schedule dates and don’t show up. Going to cancel my service if I could find out how to do it. Don’t use them.


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    Mini360

    Aroma360 is a SCAM!! They have very good scents but they are literally ripping people off.

    They advertise 50ml bottles on the website for purchase however they don’t fit ANY of their products.

    They say it’s for the mini360 but it doesn’t fit so you’re FORCED to purchase the 120ml bottle

    You can’t even experiment with scents because they force you to buy the larger bottle.

    Not sure why a 50 ml bottle is even advertised on the website. I’ve had to pour the contents out of the 50ml into a larger bottle and swap oils. It’s a MESS.

    They smell good but the hassle is not worth it. Go with another provider.

    AROMA360 RIPS OFF CUSTOMERS.

    And their customer service is HORRIBLE!!!! They take forever to get back to you, give you runaround answers that don’t make sense!! An agent tried to tell me the 50ml bottles are for cleaning...Cleaning with another oil??

    How ...... chat is worthless and so is submitting an email.

    THIS COMPANY PURPOSELY IGNORES YOU TO AVOID TAKING RESPONSIBILITY FOR THEIR SCAMS.


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    Van Gogh

    Do not purchase anything from Aroma360 If you manage to get through - the minimum 45 minute hold time - their customer service is non existent. I have been trying to return the Van Gogh for over a month. When Kat (apparently, the *only* person who can help me return the item) eventually called my back, she did not leave a call back number and the number she called from was unavailable. When I spoke to the customer service rep named Kelly, she assured me she would "write my info on a sticky note to make sure my issue was handled". I never heard back from Kelly or Kat. I called - again - and the representative said Kat was on the phone and assured me (again) that she will call back when she gets off the phone. It's been over 24 hours and still no call back. I've sent 3 emails to customer service without a response. On Sunday, $129.20 was deducted from my account for the monthly withdrawal - again, I was assured this would not happen because my account has been canceled. My next step is contacting the Better Business Bureau because this company is a sham.

    call your bank and stop payment


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    de vinci

    Terrible customer service!!! I had two units making a terrible noise.. sent them back in, after HALF a year they said they mailed them back, however, they didnt ask for a signature... I NEVER GOT THE UNITS BACK, and after MANY attempts so contact them they ignore me. BUYER BEWARE


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    Aroma 360 Mini

    SCAM OF A COMPANY / I purchased 4 minis for over $900, only one arrived and it did now work / no one to help in customer service. They literally stole my money and now won’t refund ANY of it, not even what I did not receive. Turning over to BBB, BUYER BEWARE.


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    MINI

    There is no customer service with this company. Please read all reviews & see all the complaints on BBB. Do not buy anything from this company. This company is simply a SCAM.


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    VanGoh

    Terrible customer service. No one returns calls or emails. They don’t stand by their contracts. There is no way to contact anyone in the company. They send products out a month late. Try to charge for things included. Scent consultants change without warning. They promise to return messages and they don’t.
    They don’t seem to have any idea what customers contracts are, they don’t know who is a returning customer or what is included in contracts.

    Terrible!


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    Vangough and scents

    Horrible customer service!! 30 days out and still waiting.. should have been received in 7!! VP of Sales handled my order and she is extremely ignorant!

    It’s a horrible costumer service I’ve been waiting for my order over 1 month

    I still have no working device and they continue to mail me scents that Inhale cancelled because my device does NOT work


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