Aroma360 Reviews
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Fragrance purchase with expert consultation
I got some really great advice from a super knowledgeable staff member when it came to picking out the perfect fragrance for my place. The chat we had was so helpful in figuring out what would work best for me. I can't wait for my order to get here because I've been needing a good scent in my space for a while now. The staff member even gave me some tips on how to make the fragrance last longer, which I thought was awesome. And on top of all that, the customer service was top-notch. It meant a lot to me that they reached out to me right after our first talk.
Diffuser help
Marco over in tech really came through for me, helping me get my diffuser all set up. He was so friendly and helpful, making sure I understood everything and taking the time to answer all my questions.
Essential oil sampler set
I just bought this essential oil sampler set from this place and man, was I let down. The product was supposed to be oils, but what they sent me was basically just scented water. You couldn't even spray it like regular oils, you had to spray the scent onto a piece of cardboard. The quality was terrible and definitely not worth the $23.00 I paid. I wouldn't recommend this to anybody, it's just a rip off.
Candle
This company is just terrible! My candle suddenly stopped working and when I reached out for help, all they wanted was for me to purchase a new one. Such a rip-off!
Diffuser purchase
So, I bought this diffuser thinking it would last me a month, but man was it a flop. It was super hard to use, and the oil ran out faster than you can imagine. I had to practically keep it turned off just to make the oil last a bit longer. And on top of that, they want you to buy more oil - like, what's the point of promising it'll last a month if it won't? It's just so aggravating!
Difficult customer experience
I had a really bad experience with that company. They talked me into buying something with all their big claims, but as soon as I had a problem, they left me high and dry. Their customer service is the worst - once they got my money, they couldn't care less about helping me out. I even tried reaching out to the BBB to try and fix things, but instead of getting back to me, they just ghosted me completely. No resolution, no nothing. Total mess.
Diffuser purchase
I recently bought a diffuser from this company and honestly, the whole experience was pretty disappointing. I paid a lot for the product, but it turned out to be poorly made. After only a few months, the diffuser started making this annoying buzzing noise, even though I barely used it. I tried following the troubleshooting tips they gave me, but nothing worked. When I contacted customer service to ask for a replacement, they said the one I had was no longer being sold, and my only choice was to upgrade to a fancier model that came with a mandatory oil subscription. I was not happy about this at all, I didn't want to spend more money on a product that broke so quickly.
Essential oil diffusers
I bought these essential oil diffusers but they didn't last long at all. I spent over $1500 on them and was really let down when they stopped working. I was hoping for better quality considering how much I paid.
Davinci 360
The worst company ever. I purchased the Davinci 360 before Christmas and when it arrived, I was unable to use the magnetic key card, called and spoke with Alex, stayed on a face time call with him for about 45 mins to "show" me how to use the key card, it didn't work, another key card was overnighted supposedly but came 2 days later, called Alex back key card still didn't work, another Davinci was sent out with a magnetic key card which did not work, this is now Jan 9, 2024. Called Alex back and he brushed me off to customer service. Spoke with Harrol and he appeared to be uninterested. Asked to speak with a manager, and he stated that there were none available. 2 mins after the call Harrol sends me a "form" letter to discuss our conversation and thanking me for calling in. Worst company ever, false advertising, and does not stand by their product.
Diffuser purchase
I really liked the diffuser at first, but it suddenly stopped working. I had to do a bunch of troubleshooting and even sent in a video showing the problem. Then, they sent me the wrong charger after I agreed to give it a shot. Now they want me to send photos again and basically start all over. I'm pretty bummed about how expensive the product was and the frustrating customer service I've had to deal with.
Aroma diffuser purchase
I recently bought an aroma diffuser from this company, but I gotta say, it was a total letdown. Right out of the gate, the diffuser struggled to work like it should. Sure, it eventually started doing its job, but then it just quit on me completely. When I tried to get help from customer service, they told me the warranty had already run out. Real bummer, right? The warranty only lasted 90 days, and that just wasn't enough time for a product like this. They basically said my only option was to drop another $100 on a new machine. Talk about a ripoff! Needless to say, I was not impressed with their lack of help and the expensive fix. Bottom line, I'd steer clear of this company. Their products are low quality and the customer service is no help at all.
museum 360 XL HVAC Diffuser
I purchased the diffuser online on 11 NOV 2023. I paid in full using my American Express Card. I received a call from a representative starting a contract on a subscription for oils on a monthly basis. I decided to cancel the service as I did not know how to install the machine to my AC unit and was given a return label and told once they receive the machine, I would get a refund within 72 hrs. I returned the machine on 24 nov 2023 and it was delivered on 25 Nov 2023 per tracking number. I have yet to receive my refund. I have talked to customer service only to get the run around. I got an email that my refund was processing but that was 5 days ago. I created a help ticket but they keep closing the case saying it has been resolved. It has not been resolved. I am still owed a refund and just want it credited back to my American Express Card.
10 piece sampler kit and mystery gift
I bought this 10 piece sampler kit because I really wanted to test out some new scents before splurging on a big bottle. But can you believe it? I only received 5 samples and they totally left out the mystery gift. What's up with that, right? And when I tried to reach out to customer service, it was such a hassle. I had to go through the whole process of filing a complaint with PayPal just to get my money refunded. Seriously, I wouldn't recommend buying anything from this place. I feel bad for anyone who actually wasted their money there. Best of luck to you!
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