Aroma360 Reviews
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Aroma360
My 360mini took 30 days to arrive, though the company took my payment immediately upon order. The item was defective when delivered and although it turned on, it never diffused any scent. Additionally, the remote cover face was unglued so I had no way to know which side was top or bottom thereby rendering the remote useless. This is poor quality for a $250 machine. I had also ordered a black model but instead received a silver one. I contacted the company via their customer service email. Their website does not list a phone number. It took 3 days for a bot to reply, telling me they'd received my email and someone should soon get back to me. A few days later I followed up with another email to ask when I might hear back. A week letter I got an email asking me for a time that they could call. I scheduled a date and time that was five days out (all that was available to me) and they did call, although almost 45 minutes passed the scheduled time. The agent was as helpful as he could be, walked me through plugging it in, and replied, yep, it's defective. Process was they would email me a return label in apx 48 hours for me to go to UPS to ship back to them. When I asked when I might expect my replacement unit given that is now well past 30 days since I paid for it, the reply was 7-10 days after they received my return, and as much as I pressed, I couldn't get a satisfactory answer as to if my replacement would actually be on my doorstep in 7-10 days or they'd ship out a replacement in 7-10 days, possibly leaving me waiting another month before I actually had a working Aroma360. The service agent was doing the best he could and I was polite, but the company is not set up to be customer friendly. I like the idea of the Aroma360 and intended to buy the mini to see how well it worked and if it was satisfactory then I'd purchase a larger unit for the living area of my home. I even subscribed to the monthly auto ship of scent... how will I ever cancel that since the initial order and contact has been so unsatisfactory? I'll keep you all posted should this not end satisfactorily, but given the exchange thus far, I don't have high hopes.
Date of experience: July 26, 2023Aroma360 mini
My 360mini took 30 days to arrive, though the company took my payment immediately upon order. The item was defective when delivered and although it turned on, it never diffused any scent. Additionally, the remote cover face was unglued so I had no way to know which side was top or bottom thereby rendering the remote useless. This is poor quality for a $250 machine. I had also ordered a black model but instead received a silver one. I contacted the company via their customer service email. Their website does not list a phone number. It took 3 days for a bot to reply, telling me they'd received my email and someone should soon get back to me. A few days later I followed up with another email to ask when I might hear back. A week letter I got an email asking me for a time that they could call. I scheduled a date and time that was five days out (all that was available to me) and they did call, although almost 45 minutes passed the scheduled time. The agent was as helpful as he could be, walked me through plugging it in, and replied, yep, it's defective. Process was they would email me a return label in apx 48 hours for me to go to UPS to ship back to them. When I asked when I might expect my replacement unit given that is now well past 30 days since I paid for it, the reply was 7-10 days after they received my return, and as much as I pressed, I couldn't get a satisfactory answer as to if my replacement would actually be on my doorstep in 7-10 days or they'd ship out a replacement in 7-10 days, possibly leaving me waiting another month before I actually had a working Aroma360. The service agent was doing the best he could and I was polite, but the company is not set up to be customer friendly. I like the idea of the Aroma360 and intended to buy the mini to see how well it worked and if it was satisfactory then I'd purchase a larger unit for the living area of my home. I even subscribed to the monthly auto ship of scent... how will I ever cancel that since the initial order and contact has been so unsatisfactory? I'll keep you all posted should this not end satisfactorily, but given the exchange thus far, I don't have high hopes.
Date of experience: July 26, 2023Whole house AND mini diffuser
Iāve had the unit for 2 months now and have yet to receive any oils for it
Mini Difusser
Over the holidays I responded to an Aroma360 televised advertisement featuring Shark Tankās Daymond John. Shortly after ordering the Aroma360 Mini Diffuser I was contacted by an Aroma Representative, Dania. She offered me a 2nd diffuser for āfreeā and a monthly subscription of $75 for a larger size of fragrance oil. In order to participate in this offer, I had to digitally sign a form resembling a finance contract. Immediately, I advised her that I was not interested in financing a product, she assured me that I was not signing a finance agreement and that the system didnāt have the correct forms! Red Flag Alert! She continued to assert that it wasnāt a finance agreement and against my better judgment I trusted the young lady and signed the contract. Later upon reviewing the agreement, I discovered that Dania lied to me and I had signed a finance contract for in excess of $2000! There was no full disclosure of these details during my conversation with Dania! I relayed my concerns and disappointment to another Aroma360 representative. She assured me that these conversations are recorded and that a supervisor would review my interactions with Dania on 11/30/2022. As of this date no one from Aroma360 has responded... calls and emails to customer support go unanswered! No resolution to my complaint! I have returned the second diffuser and cancelled the monthly subscription. Regrettably, I am committed to a finance agreement and must pay the remaining balance! Buyer Beware of Aroma360ās scam tactics of enticing customers unknowingly to a finance transaction!
Ditto here. I'm in the process of cancelling everything. Never opened the box. My recommendation: order what you want, when you want it and do NOT get into any contract.
Aroma360
This company has BY FAR the worse customer service i have ever needed to deal with. The diffuser came in damaged and does not let out any of the scent. After speaking numerous times on the phone I am still unable to receive the return label to send mine back. I have contacted them by phone, email and online chat. They have yet to replace the diffuser after spending 500$ on this horrible diffuser. DO NOT BUY THIS SCAM OF A PRODUCT.
Home Fragrance
I ordered (2) 500ml almost 2 months prior and didn't receive them. Tried reaching out to Customer Service numerous of times nobody called me back. However, I kept getting emails that someone will get back to me and still haven't received a call.
CUSTOMER SERVICE IS HORRIBLE!
Okay, so moving forward. I decided to stop by the MIAMI LOCATION and act real bad. I told the young Lady I NEED A MANAGER. She went to back and came back with the Manager. Omg! Sparcle is her Name, She's AMAZING ??. Just her approach I couldn't even act out of line. She's very professional, apologetic and took care of the problem right away. SPARCLE is an awesome face for this company. After all she added a SPARKLE to my overall experience āØļøāØļøāØļø
Thanks Again SparcleDiffuser and room sprays
Not only were all the products absolutely inadequate, especially for this price point, but trying to access professional and attentive customer service to help navigate a return and refund process is a nightmare. All the scents I purchased seem to be extremely watered down scents and frankly, all seem to smell sour? Additionally, the diffuser, on the strongest setting, doesn't put out any real scent at all. Again, completely ineffective at providing the service claimed especially at this price point.
Then, when I attempted to contact customer support about the returns process I was bounced around to multiple people (with massive time delays between responses which required me to "hunt down" the support) who all gave different answers for what steps I need to take for the return/refund or would just completely ignore my very clear requests for support on how to return the product.
It's my experience that their goal is to push out the time with these delayed responses and bouncing around to "run out the clock" on their 30 day return policy. I legitimately tried my best to chase down emails, contact all sources I could get access to (ex: social media accounts) for any sort of professionalism and customer support but I have only continued to be met with "ghosting" and a total lack of support.
For hundreds... hundreds of dollars spent on their price points, it's ABSOLUTELY unacceptable behavior from a company. BUYERS BEWARE, you WILL get defective and ineffective products that do not deliver whats advertised and you will be stuck with spending an insane amount of money and nothing to show for it because this company completely abandons their customers to intentionally run out the 30 day return clock.
DO NOT BOTHER with this company, please! No one should be treated so badly as a customer.Diffuser
This is the worst company a complete scam and fraudulent business practices. I have reported them to the Florida consumer protection agency. Anyone else roped into their āfreeā diffuser with extended warranty and then find out youāre being charged interest and the company is trying to tell you that you are not. The third party billing company even said they get multiple calls a day for same issue. I have had to return machines that do not work then they are still charging me for oil that I have to get refunded monthly.
Subscription to Scent Oils
! BUYER BWARE ! Aroma360 is using predatory business practices where clients sign agreements without knowing the clear terms and conditions. I started the process of trying to order the desired scent of my choosing on December 1 2022, I was unable to get any response from Aroam360 in any form to order the desired scent of my choosing. I still have not received any form of communication stating the clear and detailed process of ordering the desired scents 45 days after I started the process of trying to select and view my account of what is currently selected and what will be sent so I can choose and not be forced to get what Aroma360 tells me what I am getting. This is a Predatory Business Practice of forcing clients to accept items they do not want! Appears this is a way for Aroma360 to get rid of overstock items or items they can't sell and force clients to accept the items. ! BUYER BWARE !
Mini360 SL and Hotel Scents Discovery Set
I placed order since Dec 06, but I have not receive info if my order is shipped or processed. I contacted the customer service but they keep telling me stories, something seems fishy about the company Aroma360.
Aroma360
The registration process is a sham! The website warranty registration is nowhere to be found. The Customer Service button directs you to a sales screen. My Aroma360 was a Xmas gift and it's making a loud noise and the removeable top doesn't fit properly. Who will help fix this situation?
Aroma for house
Worst service I have ever encountered in all my life. The collection company is right on however. They are relentless and still donāt get service. They schedule dates and donāt show up. Going to cancel my service if I could find out how to do it. Donāt use them.
Mini360
Aroma360 is a SCAM!! They have very good scents but they are literally ripping people off.
They advertise 50ml bottles on the website for purchase however they donāt fit ANY of their products.
They say itās for the mini360 but it doesnāt fit so youāre FORCED to purchase the 120ml bottle
You canāt even experiment with scents because they force you to buy the larger bottle.
Not sure why a 50 ml bottle is even advertised on the website. Iāve had to pour the contents out of the 50ml into a larger bottle and swap oils. Itās a MESS.
They smell good but the hassle is not worth it. Go with another provider.
AROMA360 RIPS OFF CUSTOMERS.
And their customer service is HORRIBLE!!!! They take forever to get back to you, give you runaround answers that donāt make sense!! An agent tried to tell me the 50ml bottles are for cleaning...Cleaning with another oil??
How ...... chat is worthless and so is submitting an email.
THIS COMPANY PURPOSELY IGNORES YOU TO AVOID TAKING RESPONSIBILITY FOR THEIR SCAMS.Van Gogh
Do not purchase anything from Aroma360 If you manage to get through - the minimum 45 minute hold time - their customer service is non existent. I have been trying to return the Van Gogh for over a month. When Kat (apparently, the *only* person who can help me return the item) eventually called my back, she did not leave a call back number and the number she called from was unavailable. When I spoke to the customer service rep named Kelly, she assured me she would "write my info on a sticky note to make sure my issue was handled". I never heard back from Kelly or Kat. I called - again - and the representative said Kat was on the phone and assured me (again) that she will call back when she gets off the phone. It's been over 24 hours and still no call back. I've sent 3 emails to customer service without a response. On Sunday, $129.20 was deducted from my account for the monthly withdrawal - again, I was assured this would not happen because my account has been canceled. My next step is contacting the Better Business Bureau because this company is a sham.
call your bank and stop payment
de vinci
Terrible customer service!!! I had two units making a terrible noise.. sent them back in, after HALF a year they said they mailed them back, however, they didnt ask for a signature... I NEVER GOT THE UNITS BACK, and after MANY attempts so contact them they ignore me. BUYER BEWARE
Review with most votes
Van Gogh
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