All reviews of Deven Jackson
Review about: EXO Drones
Cinemaster 2
Based on design and initial information, decided to give this company and their product a try. Ordering was simple, initial shipping was fairly quick, received package undamaged. Overall packaging and case were of good quality. This was my 7th drone, so I'm not new to flying these devices. Fully inspected drone, batteries were fully-charged, App downloaded, installed and connected on Samsung S21 Ultra. On first attempted flight (literally take-off, and basic operation at 5' above ground to test controls and responsiveness before landing), the drone would not land properly, began bouncing up and down inches above ground before randomly flying backward and was unresponsive to controller input until it struck an obstacle that dislodged the battery (thankfully). Tech Support was virtually non-existent and stated that the situation I described was impossible. I agree 100% that they are unskilled and my guess is that their only goal is to avoid admitting or accepting that their products are of inferior quality to other competitor's products. I remained respectful and tolerant of the insanely basic tasks they asked me to perform and report on, provided all requested information, photos, and documentation requests. Eventually (over several days of back and forth) my patience wore too thin, so rather than be willingly to accept a replacement, I demanded a refund. After receivig a prepaid shipping label, I carefully repacked all received items in the original bags and case, placed everything back into the original boxes and shipped it out. I did not receive any follow-up email stating the device had been received, no update to the status of my return, nothing. I had to initiate this communication after several weeks of silence...today, I was told the device is still being inspected. This was also the first I had heard of a 14-day inspection. I accept that the company needs to conduct these type inspections, however I am completely dissatisfied with this entire transaction. Still no expected date to complete the Refund. Would NOT recommend to anyone! Will do everything in my abilities to help others avoid this so-called business.