All reviews of Dexter Kling
Review about: SteelSeries
Headset RMA process
I had a pretty frustrating experience dealing with customer service for my headset. I only had it for 9 months when the mute button stopped working. I reached out to the company by email, and they wanted a 30-second video showing the problem. I get that they need proof, but it felt like overkill just for a little button issue. Then they asked for a receipt and photos of the headset, even needing the serial number.