All reviews of Diane W
Review about: The Ayurveda Experience
Kansa Oil
The oil is very nice with a pleasant aroma. I really like the product, however the last shipment I received was damaged in transit. I emailed the Sales Dept starting on 12/23/19. I sent several emails and finally talked to a Rep once indicating they needed ‘time’ to reship. Today is 1/14/20 and I still have not received my replacement. I also stated if they send me a shipping label to return the damaged item for record. I am highly disappointed with their customer service and will not order from them direct again. I asked for a refund yet they still sit on this order. It’s not worth the headache since I had to go out and buy an alternative bottle from Sephora which works just as well.
What oil did you purchase at Sephora?
We are truly sorry that the issue couldn’t be sorted out promptly.
Kindly note that our customer care address is care@theayurvedaexperience.com. Since your communication was received in other email address that isn't related to the customer care team, this couldn’t be handled sooner. Additionally, when we tried to contact you over the phone, you were not available.
We hope you received the replacement Kansa oil. As per your last email communication, the product was delivered to you on January 15, 2020.
What products did you purchase instead might I ask as I don't want to deal with a hassle company like thar