All reviews of Dillon C
Review about: Vevor
Ice Cream Machine Model number KM-A116
**DO NOT BUY ANYTHING FROM VEVOR.COM!!!** I ordered the VEVOR 17.8-20 L/h Commercial Ice Cream Machine. Model number: KM-A116 earlier this month on August 03, 2022. I spent over $1,000 on this machine after tax. I diligently looked up the specs and capabilities of the KM-A116 specifically. It's weight being a big one due to the fact that I would be taking it to events, etc. I got the package in the mail, I excitedly open it up, and low and behold it's not even the right machine. It's an ice cream machine (at least they got that part right), but it's obviously not the right one. I figured it was just a mistake (annoying but not the end of the world) so I sent an email to support with pictures of the machine I received, which is CLEARLY not the brand new KM-A116 that I ordered. On second glance I realize it looks like it's been used as well! Not only used, there are even burn marks on the back grill/slats of the machine! I did not spend over $1,000 on a used, damaged, incorrect machine! I looked at the panel that has the info/specs of the machine on it and the model number is BQL-A11-6 (which isn't even orderable on their website), not KM-A116. The machine I received weighs 132.2 pounds! The one I ordered was only 88 pounds which makes a big difference for events.
In my email I included pictures of the machine I received next to the one I ordered, including the panel that clearly shows the model number is incorrect. I also circled the physical differences in the machines. They tell me to wait a few days while they contact their technical staff. I wait. They send me an email a few days later saying, "We got a response from the technician.
They say your product is correct, please use it with confidence". They don't even address my concern at all. I email back explaining the differences again and why I need the specific machine that I ordered. They again say it is the correct machine. I ask them to forward me to a manager. They say they will contact their technician again to confirm and to wait a few days. I wait. They then say, "We got a response from the technician.
They say the product is correct.
What you received is an upgraded product, please use it with confidence". They say its the correct machine, and then say it's an "upgraded one"? That means that they know for a fact that the machine is not the correct one! and I should just "use it with confidence"? I don't care if it's an upgraded machine, it's literally not what I ordered! I paid over $1,000 for the machine that I ordered. What is so hard to understand here? It's so frustrating. I ordered the machine I ordered after doing research to make sure it's what I needed. This "upgraded" machine will not work for what I need it for. Specially when it's USED and DAMAGED as well. They sent me the wrong machine and are not even trying to work with me to make sure that I get what I actually ordered! Again, DO NOT BUY ANYTHING FROM VEVOR.COM!!!