All reviews of Don Morgan
Review about: Covers And All
Table Cover
I ordered a custom cover for my ping pong table online. Everything seemed fairly straight forward except one strange measurement requested. In addition to a total width of the table, it requested a curvature width with an image that suggested measuring length between the legs of the table.
No follow up was made following the order. Just shipment of the product. Unfortunately, the length of the cover was cut to the curvature length, making the cover 14in too short. So bummed.
I reached out to CoversandAll and received a series of responses that read like AI answers. Absolutely no effort to remedy the problem other than to tell me why I was wrong, why they are not at fault, and that they would be happy to offer me 15% off another $380 cover. None of the responses addressed the misleading image or how it would work for anyone supplying measurements online using it as a guide. I am guessing I am not the first with this issue.
This company is perfect example of good idea that fails with automated execution. Be very careful using them. Their order structure is not intuitive, is at times deceptive, and is lacking any post-order follow up to confirm dimensions. This would be OK except their products are pretty expensive. So mistakes are very costly.
I would strongly recommend using a local company that has quality controls in place and can handle their mistakes well.