All reviews of Drew Holmes
Review about: White Shanty
Barn Door
As 2020 moved us into working from home we needed a new barn door to make a space a home office. We purchased a large barn door with hardware and all drilling and prep to be done to the door in July. When the door arrived, White Shanty had failed to cut in the router area to fit the recessed handle. Without this the door was incomplete. We contacted White Shanty immediately and explained the error and that we would have to pay a contra tor to do additional work to make the door ready. After getting a bid for $80 to do the work Chris Campbell the Sales manager agreed that was fair and they would refund our credit card that amount. (This is a $2000.00 door for reference) . We had the door installed and after several months I realized the $80 never arrived. I contacted Chris in Early October and he stated it was in process and apologized for the delay. After not hearing or seeing the refund in the coming weeks I called again and was escalated to Joe the “Escalation Manager” Who then said he would get the refund taken care of that week and and we should get a confirmation email by Monday. Nothing Happened. I then called every week for 8 weeks and was told that Chris or Joe was at Lunch and would have to call me back (regardless of what time I called). Nobody ever returned a single call. The final call was handled by Michelle who said she went into Joes office and saw the refund form and that there was a lot of process to get that taken care of. I explained I had heard that every time I called and asked why nobody ever called me back. She had no answer other than they were busy. Now 6 months later and 15 phone calls and emails no response ever. I would steer clear of a company that cannot follow through on its work product and promises.
They were 30 days late to deliver and then delivered two left handed barn doors and had the audacity of Delivered two left hand doors and then said that we had to pay for the shipping costs to get a return! Unbelievable.