White Shanty - Overall Rating based on 27 reviews
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Barn door purchase
I just had to share that the barn door I got from White Shanty was amazing! It really brought a beautiful rustic feel to my home decor. The craftsmanship and attention to detail were so impressive. And the materials used were top-notch. The whole shopping experience was super smooth, from checking out their website to the door arriving at my house. I totally recommend White Shanty to anyone in need of high-quality, American-made doors and hardware.
Barn door purchase
I just got a barn door from this company and I gotta say, I'm really impressed. The door is top-notch quality and the craftsmanship is amazing. The wood is really sturdy and the hardware is super solid. Putting it up was easy and it looks fantastic in my house. People have been giving me nice comments about how it adds a cool touch to the room.
Barn door purchase
I absolutely love the barn door I got from White Shanty! It's so beautiful and really high-quality. It looks amazing in my home and adds a special touch to my decor. Setting it up was pretty simple, and it slides open and shut with no issues. I'm super happy with my buy and I would definitely suggest White Shanty to anyone looking for a barn door.
Barn door purchase
I bought a barn door from this company, and I was really impressed with the quality and craftsmanship. You can tell that they put a lot of effort into the design and construction. I like that they used materials from the local area and had skilled artisans working on it, which shows they care about making a good product. The hardware that came with the door seems strong and durable, so I think it will hold up well over time. I'm really happy with my purchase and would definitely suggest this company to anyone looking for top-notch, American-made doors.
Sliding barn door purchase
I wanted to share that I bought a sliding barn door from this company recently, and I have to say, I'm really impressed with how well-made and high-quality it is. Not only does it look great, but it's also very sturdy. It totally adds a special touch to my home decor, and I get compliments on it all the time from visitors. The customer service team was super helpful in helping me choose the right size and style for my space. Overall, I'm thrilled with my purchase and would definitely recommend this company to anyone looking for top-notch doors and hardware.
Barn door purchase
I bought some barn doors from this company, and let me tell you, they are top-notch quality! They really stand out in my home. The craftsmanship is amazing, and what's even better is that they're American-made with materials sourced locally. With all the different styles and finishes they offer, I had no trouble finding the perfect match for my home decor. Plus, the hardware they include is sturdy and works like a charm, adding to the overall look. I couldn't be happier with my purchase and I definitely recommend this company to anyone looking for barn doors.
Barn door purchase
I recently bought a barn door from this company and I have to say, I'm really impressed with how great the product is. The craftsmanship is amazing and you can tell that skilled artisans really put in the effort to make it. The door fits perfectly with my home decor and gives it a nice rustic vibe that I really like. Not only does it look good, but it's also super sturdy and well-made. I can tell this was a good investment that will last me a long time. The customer service was also top-notch - they knew their stuff, were very helpful, and answered all my questions quickly. Overall, I definitely recommend this company for anyone looking for high-quality, American-made doors and hardware.
Barn door purchase
I bought this barn door from here, and it was exactly what I wanted. The quality of the door went beyond what I expected, and the craftsmanship was really top-notch. I was impressed by all the different styles and finishes they had on their website. Ordering was easy and quick, and the customer service team was super helpful with all my questions. The price was a little high, but the quality of the door totally made it worth it. The delivery came really quickly, and the door showed up in perfect condition. Overall, I'm really happy with my purchase from this company.
A barn door
I do not recommend using White Shanty to purchase your custom barn door strictly on service alone. I have not even received the product yet but the delayed process and poor customer experience leads me to post this negative review. If you order expect to receive your door 30-60 past the expected due date. I hope I don't have to come back and post another review in regards to the product quality.
Bypass barn door
ordered bypass barn door in May 2021, arrived after repeated calls a month late missing parts. Had to call back multiple times and then got packages missing parts again. This happened 3 more times. Called 12/7 about missing track (bypass door needs 2 you idiots) and David Dent said the ordered for the rail did not go through, yet again.
Any bets it will be shipped????
David said he was sorry - must do that dozens of times daily. His company does not care. DO NOT BUY FROM THEM!!!3 large wood barn doors and hardware
Really disapointed with this company.
I will say that the wood doors are beautiful and well made, however I will not order from them again for the following reasons:
- all the hardware received was poorly finished
- the rail was not a single piece
- there were some hardware pieces missing
- they will not accept any hardware returns
- customer service was terrible at attempting to correct the above
- delivery was a mess due to the size and weight of the package (maybe this is an issue with the freight service?)Barn Door
Ordering was very good with King. Delivery was dropped off in middle of my driveway. I caught them as they were driving off and asked if they could put in my double car garage and told delivery guys that I had ten minutes to check and accept the order (as was told by White Shanty). Delivery guys said we have another order down the road to drop off and we'll be back...ha ha knew I would never see them again. Box did have a hole in it that I wanted to check out and everything did seem fine with the packaging. In two weeks the barn door was laid out to stain and noticed that the planks that were to be ... to the "frame" had starter ... holes in the "tongue and grove" section of the door. This was a big mistake on Shanty's part. I could not reach Shanty for explanation of this and was stuck with the screws going through the "tongue and grove" areas. I finally got through to tell Shanty that the package was "dropped" off and there was nothing to sign at all from delivery. And no instructions on putting the door together. Had to research for the guide assembly for this door on the internet. After explaining to Shanty about there was no sign off for delivery he said "that's ok". Well if I hadn't called I could have just ignored it and told Shanty that I was still waiting for my order! They had no proof it was delivered and got the idea they didn't care much about anything once it was in the mail. They just like taking your order and I wouldn't recommended any products from them.
March 16 2021
We ordered our French glass barn doors in March 2021, advised 6 to 8 weeks. We called numerous times for eta and could not get a straight answer. Doors were finally delivered June 16 and problems began. The delivery people outsourced to another company and they scratched our whole driveway dragging the crate to our garage.They wanted pictures of the person dragging the crate which of course we were not available so they won't refund us. In opening the crate, no instructions found, my contractor had to try and make sense of the pieces. We noticed the black paint on hardware is peeling off. Looking at doors, the frame that makes the French style paneling , is unglued from glass. Called customer service spoke to one supervisor ,sent him pictures, weekly followups and littlr progress. We did get a response that they can send us glue and paint to fix our 3000.00???? We finally speak to another supervisor, send him pictures ,provide in depth situation and also informed him that our contractor can't wait for additional doors to be sent as he has other jobs to tend to so I requested some type of compensation due to the issues we are having...at first it was yes but then he needed to speak to the office manager. Here we are Sept 01, we are now told that they cannot pick up the old doors ,asked us to discard them and they will send new doors out which will take 6 to 8 weeks and no compensation.We have asked for a full refund and dismissed us. Taking this to BBB.
If you read everyone's complaints on this website , quite a few similarities. Stay away from white shanty.June 2020
Ordered 2 doors in June, 2020 and still do not have the components to be able to hang…..that’s right, over 14 months with no bedroom door for new home. Delayed production, components falling out of crate during shipping, shipping to wrong address, scratched door handles, rusting tracks, missing hardware, false promises, and over 50 phone calls, and numerous unanswered emails to 5 different people.
Custom Barn Door
I ordered a custom barn door on 3/31/21 for our master bath remodel. Craig King said door would ship w/in 6-8 weeks, but probably less. I received an email in early May that the estimated ship date was the week of 5/24. It is now 6/11/21 and no door and no estimated ship date. And they've had our money since 3/31/21!
I've called numerous times and no one can give an estimated ship date. First they said production was behind, then they said they were waiting on wood and paint. Jill even said she didn't know why anyone would quote delivery in 6-8 weeks because "production was behind." Yet their website today still says "Orders Ship in 3-6 Weeks with Regular Updates." Which is a COMPLETE LIE as I received one email update that the door was shipping the week of 5/24/21, which has now passed and no updates unless I call and continue to hound them. And even then when I call NO ONE can give me an update on estimated shipping date. Now they are saying they are waiting on the glass/mirror. This seems to be a pattern after reading several bad reviews on other pages. When I brought up cancelling my order they then said that there would be a cancellation fee and the door had been made, but just waiting on the glass/mirror. That was new because a few days prior they said they hadn't even started on the door. I've left messages with supervisors and they never return my calls. I am kicking myself for not investigating this company more before ordering a $2,000 custom door. I am normally suspicious by nature, but Craig King was very nice and came across very trustworthy. DON'T BE FOOLED! Now I am stuck trying to decide if I even want to wait for the door from them as other reviews talk about the terrible quality and missing parts for the tracks or start all over trying to find an alternate door that most likely will have a lead time of at least 4 weeks or more and our project is now completed... except the door. I would recommend saving yourself the stress now and DO NOT ORDER FROM THIS COMPANY!!!Update: We received a barn door on 7/2/21 BUT it was NOT the door we ordered!!! The door we ordered was actually a door on their website... a mirrored door with a geometric grid pattern over the mirror and a plain flat panel on the back. The door arrived with a mirror on one side with NO geometric grid pattern, and the other side was painted white with the white geometric grid pattern on it. Who would go the trouble of doing a white geometric grid pattern on white that you can't even see?? After numerous call we are now 5 weeks in on waiting on them to remake the door correctly. The two options they gave us was to find someone to "fix" the door (at their expense) that they made incorrectly or have them make a new door. We couldn't find anyone to "fix" the door so we opted to have them remake it. We are giving them until 8/31/21 to get the door to us and if it is not here by then, we are requesting a full refund and filing a dispute with our credit card company. I repeat, DO NOT ORDER FROM THIS COMPANY!!!! Save yourself the stress and find a door elsewhere!!!
Barn door
Ordered the door in early February and was suppose to be 4-6 week. Didn’t receive it until late may. Absolutely the WORST workmanship I’ve ever seen.
Back of the door as well as sides aren’t painted well. The fake wood panel in some areas are already coming off. Didn’t expect fake wood as a finish for the price I paid ($2500.00)
Chips on the top of the door as well as chips throughout the door’s finished areas. Called customer service and complained to them. No return call or email.
MY ADVISE! AVOID THIS COMPANY!!!!!Classic Naples Barn Door and Hardware
When we ordered our door on March 30th, we were advised that the estimated shipping week was May 10. I have sent a number of email requests for status and have not received a response.
Today, I called for status. I am now being advised that it will not ship until the week of May 24th. This is not satisfactory. I made plans to stay in Florida until May 21 to take delivery. Now I’m being told that I need to stay an additional two weeks.
If I knew this was the delivery, I wouldn’t have ordered the door, because delivery was too late.
Customer service is non existent.Barn Door
Pray you don't have an issue. The lack of customer service is horrendous. If you feel you can have a issue free purchase then go for it. However don't expect getting taken care of on the backend if a problem arises. When you pay for a premium door you expect premium service if something goes wrong. Unfortunately this company doesn't take care of the customer.
Order a door from this company in early March and was told that the door would arrive sometime the week on 5/3. I called on 5/4/2021 and was told the door would not be arriving anytime soon because they had not even stated production on the door. I disputed the charge on my card and now this company says the door was in production. It was NOT in production and this is a shady company. Customer service???? This company has no customer service
$3000 in barn doors
Absolutely the worst service I have ever seen. I ordered 3 large barn doors. 4 of the pieces were damaged in shipping and there was no hardware at all to put the doors together. I had to contact customer service 3 times and finally had to speak to the manager Kahim. It's been over a month since speaking to Kahim who said my items would ship within 2 weeks. Now, all of a sudden, Kahim won't return any calls at all and no one seems to know when I will get my replacement parts and hardware. When you ask the "customer service" people when the items will ship out, they just say "I don't' know." Once this company has your money, don't expect anything from them.
French Window Pane Barn Doors
I would never recommend for anyone to order from this company. Placed my order with them October 6 2020 and didn't receive my doors until February 26 2021. That was after repeatedly calling them asking for an update. Then when I received the doors I was missing 2 rollers to hang one of the doors. I again called repeatedly for those missing parts and when I received those missing parts today, March 30th they only sent one of the 2 rollers!!! How can I hang a sliding barn door with only one roller??? This company is so garbage. I just want to be done with them forever and now I have to call them again tomorrow and ask for another roller. Like how does a company repeatedly do this to their customers??!?!?!?
Review with most votes
Door
They send me damage door and I refused to receive it and shipped it back. This company took 6 month to REPAIR and send it back. It was very difficult to reach to customer ... Read onBy: Vivian