All reviews of Stacey Nierste
Review about: White Shanty
Custom Barn Door
I ordered a custom barn door on 3/31/21 for our master bath remodel. Craig King said door would ship w/in 6-8 weeks, but probably less. I received an email in early May that the estimated ship date was the week of 5/24. It is now 6/11/21 and no door and no estimated ship date. And they've had our money since 3/31/21!
I've called numerous times and no one can give an estimated ship date. First they said production was behind, then they said they were waiting on wood and paint. Jill even said she didn't know why anyone would quote delivery in 6-8 weeks because "production was behind." Yet their website today still says "Orders Ship in 3-6 Weeks with Regular Updates." Which is a COMPLETE LIE as I received one email update that the door was shipping the week of 5/24/21, which has now passed and no updates unless I call and continue to hound them. And even then when I call NO ONE can give me an update on estimated shipping date. Now they are saying they are waiting on the glass/mirror. This seems to be a pattern after reading several bad reviews on other pages. When I brought up cancelling my order they then said that there would be a cancellation fee and the door had been made, but just waiting on the glass/mirror. That was new because a few days prior they said they hadn't even started on the door. I've left messages with supervisors and they never return my calls. I am kicking myself for not investigating this company more before ordering a $2,000 custom door. I am normally suspicious by nature, but Craig King was very nice and came across very trustworthy. DON'T BE FOOLED! Now I am stuck trying to decide if I even want to wait for the door from them as other reviews talk about the terrible quality and missing parts for the tracks or start all over trying to find an alternate door that most likely will have a lead time of at least 4 weeks or more and our project is now completed... except the door. I would recommend saving yourself the stress now and DO NOT ORDER FROM THIS COMPANY!!!Review about: White Shanty
Custom Barn Door
I ordered a custom barn door on 3/31/21 for our master bath remodel. Craig King said door would ship w/in 6-8 weeks, but probably less. I received an email in early May that the estimated ship date was the week of 5/24. It is now 6/11/21 and no door and no estimated ship date. And they've had our money since 3/31/21!
I've called numerous times and no one can give an estimated ship date. First they said production was behind, then they said they were waiting on wood and paint. Jill even said she didn't know why anyone would quote delivery in 6-8 weeks because "production was behind." Yet their website today still says "Orders Ship in 3-6 Weeks with Regular Updates." Which is a COMPLETE LIE as I received one email update that the door was shipping the week of 5/24/21, which has now passed and no updates unless I call and continue to hound them. And even then when I call NO ONE can give me an update on estimated shipping date. Now they are saying they are waiting on the glass/mirror. This seems to be a pattern after reading several bad reviews on other pages. When I brought up cancelling my order they then said that there would be a cancellation fee and the door had been made, but just waiting on the glass/mirror. That was new because a few days prior they said they hadn't even started on the door. I've left messages with supervisors and they never return my calls. I am kicking myself for not investigating this company more before ordering a $2,000 custom door. I am normally suspicious by nature, but Craig King was very nice and came across very trustworthy. DON'T BE FOOLED! Now I am stuck trying to decide if I even want to wait for the door from them as other reviews talk about the terrible quality and missing parts for the tracks or start all over trying to find an alternate door that most likely will have a lead time of at least 4 weeks or more and our project is now completed... except the door. I would recommend saving yourself the stress now and DO NOT ORDER FROM THIS COMPANY!!!Update: We received a barn door on 7/2/21 BUT it was NOT the door we ordered!!! The door we ordered was actually a door on their website... a mirrored door with a geometric grid pattern over the mirror and a plain flat panel on the back. The door arrived with a mirror on one side with NO geometric grid pattern, and the other side was painted white with the white geometric grid pattern on it. Who would go the trouble of doing a white geometric grid pattern on white that you can't even see?? After numerous call we are now 5 weeks in on waiting on them to remake the door correctly. The two options they gave us was to find someone to "fix" the door (at their expense) that they made incorrectly or have them make a new door. We couldn't find anyone to "fix" the door so we opted to have them remake it. We are giving them until 8/31/21 to get the door to us and if it is not here by then, we are requesting a full refund and filing a dispute with our credit card company. I repeat, DO NOT ORDER FROM THIS COMPANY!!!! Save yourself the stress and find a door elsewhere!!!
Update: We received a barn door on 7/2/21 BUT it was NOT the door we ordered!!! The door we ordered was actually a door on their website... a mirrored door with a geometric grid pattern over the mirror and a plain flat panel on the back. The door arrived with a mirror on one side with NO geometric grid pattern, and the other side was painted white with the white geometric grid pattern on it. Who would go the trouble of doing a white geometric grid pattern on white that you can't even see?? After numerous call we are now 5 weeks in on waiting on them to remake the door correctly. The two options they gave us was to find someone to "fix" the door (at their expense) that they made incorrectly or have them make a new door. We couldn't find anyone to "fix" the door so we opted to have them remake it. We are giving them until 8/31/21 to get the door to us and if it is not here by then, we are requesting a full refund and filing a dispute with our credit card company. I repeat, DO NOT ORDER FROM THIS COMPANY!!!! Save yourself the stress and find a door elsewhere!!!