All reviews of Elaine Durning
Review about: Exoticca
Ancient Ruins amp Cyclades Island Hopping
I booked a land only trip to Athens & Cyclades Island Hopping on April 4, 2022, and was very pleased with the assistance I received from the sales department about the cost of the trip and the payment schedule. On April 20 I requested that a pre-night hotel stay be added to the trip and was told "done"; that I would receive an email with the additional cost. I called back on April 30 because I hadn't received a written confirmation and was told only the sales department was working and that I'd have to speak to customer service on a weekday. I've made inquiries using Exoticca's contact form (which they advise you do) and have not once received a response. On subsequent phone calls I've been told "don't worry", booking department will eventually confirm by email. I am travelling with 2 other couples and they are experiencing the same frustration and apprehension as myself. It is now 6 weeks before our scheduled departure and today I was told by a customer service representative that my request is still being worked on and it's not that easy to adjust a trip, if it was, I would have received confirmation already! To date Exoticca has demonstrated that it is a sales only business. They lack both communication skills and much needed customer service. Exoticca is very quick to take your money & then they vanish. After doing a deeper internet search, I'm becoming very apprehensive about a trip I was very excited about. I'll let you know...
Elaine, Please let us know how your trip went. I have almost the same problem as you have with Exoticca, and agree with you, they are ALL SALES - NOT A TRAVEL AGENCY.