All reviews of Estefania McGlynn
Review about: Sears PartsDirect
Replacement lawn mower bag
I bought a new bag for the lawn mower and it's been a disaster. They said it was in stock and ready to go, but after 2 weeks of waiting and no updates, my wife reached out to customer service. They didn't give us any answers and just said they'd look into it, but we never heard back. So, I decided to give it a shot and talked to a rep named Lillian. She said she would fix it but another week went by with no word. Now, almost a month later, the order still says it's in stock but also backordered. It makes no sense! After reading other reviews, I'm pretty sure this company is a scam. They take your money, say things are in stock, and then leave you hanging. When you ask for a refund, they won't give it, saying the order is still being processed. I had to report them to my credit card company for fraud to get my money back. Don't bother with this company, it's not worth your time or money.