All reviews of F. Roob
Review about: Collections Etc.
Sundress exchange issue
I recently had a frustrating experience trying to exchange a sundress with this company. I bought a $9.99 sundress, but when it came, it was much smaller than the size chart indicated. I reached out to customer service to ask about getting a larger size, but they told me it would cost $18 for an exchange! It was shocking and disappointing to hear that, I mean why should it cost almost double the original price just to fix their mistake with the sizing. Be careful when ordering from them, their return policy may not be as friendly as you'd expect.