All reviews of Friendly Advice
Review about: Zolucky
Advice for Dissatisfied Zolucky Customers
For those customers in the United States:
Report the company to the Better Business Bureau (BBB) and the Federal Trade Commission (FTC). Send them both a letter at the same time. Attach any copies of e-mail or written correspondence. Attached screenshots of any chats. Attach a picture of the box or envelope of the package that shows the return address. Attach any supporting evidence you have to help your complaint.
Hopefully, you will get a response from both entities that is satisfactory. If you are not satisfied with either of their responses, write a letter to your State Attorney General Office. Attach a copy of everything you sent to the BBB and the FTC along with their response to you.
Even if the BBB, FTC or State Attorney General Office cannot give you satisfaction, at least they will have opened a file on this company that might help another potential customer from being scammed in the future.
Based on some of the reviews I've read, this company functions in the same manner as Luna Wigs. Let me tell you about them. They also refuse to give refunds. They sell ... wigs that look nothing like what is on their website. They are located somewhere in China. You might not figure that out until after you have purchased their inferior merchandise. When you ask for a refund, this is what happens. First of all, you can only communicate with them via e-mail. There is no chat box or telephone number. You will go back and forth with someone who might give you one name then they will give you another name later on, but you can tell it is the same person based on their writing style and word usage. They use more than one e-mail address. They might ask you to send them some information as if they are concerned about helping you. You send them what they ask for and it makes no difference because they are pretending to help you knowing that they aren’t going to do a thing for you. They will also tell you that the address on the box or envelope containing your order is not the return address. They will tell you that they have to give you the return address. Good luck getting that because you never will. Why is that even necessary? The return address should already be on the box or envelope. Duh! Since they know they are not going to give you the return address, they will tell you that you can keep the garbage merchandise and they will offer you only 10%-20% of the refund as if they are doing you favor by expecting you to take less than a full refund as well as keep their worthless merchandise. Why would they think that you would be satisfied with only getting a portion of your money? By the way, you will never get a refund in any amount. All you will get is frustrated from dealing with them. They will also tell you that it will cost you more in United States dollars to return the package than the amount of the refund you are requesting. That is a lie! You didn't spend an arm and a leg to have it shipped to you in the USA so why should it cost so much more to return it? That makes no sense, but these are the games they play knowing they aren’t going to give you any money back. They are hoping at some point that you will get tired of playing e-mail tennis with them and just give up.
These scammers are the worst. They sell poor, tacky, ... and just plain cheap merchandise with no intent on giving you a refund of any kind – that’s even if you get the merchandise at all. Either way they take your money and disappear. Good luck to anyone pursuing justice.