All reviews of G. O'Conner
Review about: Herschel
Medium Trade case purchase
I bought the Medium Trade case and it got totally wrecked when I used it for the first time. Even though it's under warranty, I haven't gotten any response from Herschel regarding my warranty claim or any of the emails I've sent. Their customer service is seriously disappointing, so I've resorted to commenting on their social media hoping to get some help. The product's low quality is just made worse by their terrible customer service. I've never dealt with a company that's so unprofessional and unresponsive. My advice is to steer clear of their products because you'll not only waste your money but also a ton of time trying to resolve any issues.