All reviews of George Purser
Review about: Easirent
Car Rental - Las Vegas Location - DO NOT USE
WARNING. DO NOT USE THIS COMPANY. We hired a car due to their "good" price and on arrival, they decided to ignore our own insurance documents that we had printed and with us and forced us to purchase additional insurances that we did not want nor need. They basically make the line up so long that by the time you get to the desk they have broken your will and then they start the selling and what I would call, demanding money with menaces... extortion or not too strong a word. Do yourself a favour and pay a few bucks more for a fair deal. Fox Rent a Car are very fair, tiny bit more expensive but do not rip you off. So Easirent basically know that you need a rental car and you have no choice so they go along the lines of, you must take this out, (pay us more $) or we can cancel your booking, knowing full well that people do not have that choice as walk-in bookings are super expensive. When we asked for a manager, nobody appeared. After a 10+ hour flight, we just wanted our car. They also gave us a car in shocking condition, massive crash damage on the wing and every panel had dents and marks. We took a video of the damage, every single bit of it, DO NOT SKIP THIS STEP if you do go with them. Considering when a car is returned damaged, they MUST record it as they will be making the customer pay, so they knew about the damage to our car, yet surprise surprise, on return, we had to evidence that we did not cause the damage. They also do a little trick where they have the gas tank not quite full yet mark it on your paperwork as full and then charge you for returning not full. Take a photo of the fuel gauge, I did, it saved us another problem. I have complained and guess who the only person is that you can complain to... the branch manager who is clearly complicit in their actions. When I did get a reply they blatantly lied and said we did not have our paperwork. They are crooks and thieves and I really hope they go out of business very soon. I am seeking legal advise to take this forward so we will see if their corporate team are interested in engaging then. I know you can't always trust every review you read but they give you an idea. Please do not put yourself through the experience of working with these extortionists. The branch I had this experience with was in Las Vegas. As their head office do not want to hear from any complainants, I can only assume that they have this policy across the business and probably reward their staff for the up selling.