All reviews of H. Klocko
Review about: Agent Provocateur
Lingerie set purchase
I recently bought a lingerie set from your store and I have to say, I was really let down by the whole thing. The sizing was totally off, and when I tried to get an exchange, it was like pulling teeth. I'm a new customer and this really didn't sit well with me. Plus, I never got any kind of confirmation or tracking info for my order, even after bugging customer service a bunch of times. It's been over two weeks and my stuff still isn't here. They told me I have to go fetch it from some warehouse, even though I paid for shipping. The lack of communication and the way they handle deliveries is just plain frustrating and not cool. I was expecting better from a well-known brand like yours, especially since your stuff isn't cheap. Ultimately, the quality of the items was just okay, and this whole experience has me feeling let down and probably won't be shopping with you again.