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Review about: Rack Room Shoes
One pair of sneakers
So, I got these really awesome sneakers online, but then I changed my mind super fast. I tried to cancel my order right away, but what a bummer, there was no option to cancel on their website! So, I shot them an email asking to cancel. They say they respond to emails within 24 hours, but it actually took them 29 hours to get back to me, and guess what? They said my order had already been shipped. I called them up and this one employee was so rude, telling me there was nothing I could do to cancel or change my order. Seriously, not cool, man. I still got the shoes, but now I have to pay for return shipping, which is like $10 with USPS! And if I go with FedEx, it's even more expensive. On top of that, it could take, like, a whole month to get my refund. They even forgot to take off this security tag on one of the shoes, so now it's going to be a pain to get it off without ruining the shoe. I'm totally over it. I'm never ordering from them again!