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Review about: Solgaard
Checked Closet Suitcase
Bought a travel suitcase from Solgaard. Arrived, and went to open it, annnnnd
1. The 90-degree strap that is needed for the system to work and for the case to stay standing immediately broke. The rivet mechanism being used needed to be unriveted to get it fixed. I don't have the tools, nor did I want to spend the time to fix something that was brand new.
2. The closet system being advertised in the suitcase that I bought isn't the one that came with it. They advertise that you can unclip and detach the top from the bottom section, lies. it's all stitched together.
Contacted customer support right way. Sent them very detailed photos and description of the issue. Got one reply from them saying that they would send me a replacement strap. I replied back, with what needed to happen. Never heard back. It has been 2 months.
CUSTOMER SERVICE IS HORRIBLE. For the price of the luggage, it isn't worth it. have used it twice and the closet system is already starting to fail and rip.
Wish that I could leave a real review on their website or get ahold of someone higher to see if they are going to stand behind their warranty.Review about: Solgaard
Solgaard Travel Check Luggage Bag
Bought a travel suitcase from Solgaard. Arrived, and went to open it, annnnnd
1. The 90-degree strap that is needed for the system to work and for the case to stay standing immediately broke. The rivet mechanism being used needed to be unriveted to get it fixed. I don't have the tools, nor did I want to spend the time to fix something that was brand new.
2. The closet system being advertised in the suitcase that I bought isn't the one that came with it. They advertise that you can unclip and detach the top from the bottom section, lies. it's all stitched together.
Contacted customer support right way. Sent them very detailed photos and description of the issue. Got one reply from them saying that they would send me a replacement strap. I replied back, with what needed to happen. Never heard back. It has been 2 months.
CUSTOMER SERVICE IS HORRIBLE. For the price of the luggage, it isn't worth it. have used it twice and the closet system is already starting to fail and rip.
Wish that I could leave a real review on their website or get ahold of someone higher to see if they are going to stand behind their warranty.