All reviews of Iryshe
Review about: Himiway
Himiway Cruiser
I have had an absolutely terrible time with my Himiway experience. When I placed my order in late-June, I was told that the delivery date would be by the end of August. The bike shipped on August 31st. Obviously I wouldn’t receive it in August, but I understand, there is a pandemic on. When it shipped, I was told that it would arrive September. The initial notification of shipment said the bike would be delivered September 4th but it did not arrive until the 8th. When it did arrive, the front forks were damaged and I was not able to install the front wheel, that is when I began to experience all the bad things I had read about Himiway customer service first hand. There is no point of contact for Himiway customer service outside of China, so if you are in the US, expect to get a since email response a day – I have been dealing with my issue for over a week now – by which I mean I have written three emails and received two responses.
I had to wait a week for a replacement fork to be sent from China. Once it finally arrived, I had to find a bike shop in my area (Washington, DC) that would install the new fork. Unfortunately, I have yet to find a shop in my area that is doing mobile visits at this time and I do not have the means to transport 70+ pound disassembled bike anywhere so I have no idea when I will actually be able to enjoy my bike.
There is a phone number on the Himiway website, which I called to see if there was anyone I could actually talk to about my problems. I left a message and received a call back about an hour or so later. The official Himiway representative who returned my call would not give me his name, openly mocked me for being upset that I was having the issues I had, told me point blank there is no one outside of China who can help me with customer service, raised his voice and talked over me when I was trying to speak, and ultimately hung up on me. I can not in good conscience ever do business with this company again, nor recommend them to anyone, anywhere, ever.
When I was doing my research on an eBike, it came down to Himiway and Rad. When I saw the small (but growing) voice of customers and experts saying that Himiway is great UNLESS you have to deal with their customer service, I should not have taken the gamble. Hopefully someone will be able to learn from my mistake.I wish I had read any of these reviews BEFORE placing my order. I should have realized when their Facebook page does not allow for reviews to be left. TERRIBLE company. I bet y’all talked with John.... THE ONLY supervisor there.
I had the same experience. When I finally received my bike that took 9 weeks the rotor was bent.After calling customer service they said you have to email support.I took video and sent it.They told me to buy 1 on Amazon and they would reimburse me.What kind of crap is that.Itold them to send me the part and I have emails after sending them the video of them saying yes your disc is bent go buy 1.Then in an email they said for the delay on the bike being delivered they would send me a phone holder this is in an email.This morning they email me saying they haven't sold them since april.I asked them if they wanted me to forward the email and no response on that.Bike looks good but all of those problems and I still cant drive the bike