All reviews of J. Huang
Review about: Prestigia
Hotel Booking - Las Vegas
==> Exceeding expectation in customer service and price.
Response and Support from representatives of Prestigia.com was exceptional. The booking site was user friendly and easy to use, email confirmation with link to the booking was provided immediately following my booking. I called the hotel 3 days after my booking but was not able to get confirmation. I was worried given some negative comments I read online. I then called and sent an email inquiry about my reservation. Hamid was the representative assisting my inquiry, via phone and via email. Hamid was very courteous and friendly. He was also knowledgeable about the booking process and was ensuring me that there was no reservation issue but the normal booking process through the partner system takes up to 10 days. Hamid assured me that he would reach out to the partner and expedite the confirmation. Hamid's email response came in 30min after my email inquiry. And within 2 hours, I receive confirmation from a representative Abdelai and also the Prestigia.com, confirming again my reservation with updated reservation number. I also confirm the reservation directly with the hotel. I was relieved and happy as my concern and booking was all resolved within hour in timely manner. The response and support from the team was very prompt, effective, professional, and courteous. Overall, I am very satisfied with the excellent customer service and very competitive price - I won't hesitate making recommendations to my family/friends/fellow-travelers and will definitely use this service in the future again based on customer service and price.