All reviews of Jacinta
Review about: Beginning Boutique
Purchased Faulty Top
I contacted Beginning Boutique about a top that was unworn and had the tags still attached, though one of the birch eyelets was faulty, thus the top was unwearable due to the backing being loop through string, which would have ripped through the faulty hole, making it unwearable. After back and forth emails with the company for over a month, I received hostile and cold replies, stating that I should have known the item was faulty earlier, and that I was not being truthful about the top not being worn. To top it off, Beginning Boutique flat out refused to provide a refund for the faulty item. After escalating the matter to Consumer Affairs who advised of the breaches of section 54 and 55 of the Australian Consumer Law Competition and Consumer Act of 2010, Beginning Boutique have "ghosted" me and will not reply. I have never had such a negative experience with a brand, and warn other fellow consumers that Beginning Boutique does not abide by or respect consumer laws.