All reviews of Jack Adams

  • Review about: DXL

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    Would buy here again
    Overall

    Double knit joggers

    My experience at the store was really disappointing. I ordered a specific size of double-knit joggers, but I received a different size. When I contacted customer service to try to fix the issue, they didn't want to accept responsibility and just kept making excuses. Even after showing them proof that the size I wanted was available, they still wouldn't admit their mistake. The supervisor I talked to wasn't helpful or sorry at all, and insisted that I had to send back the wrong item before they could send me the right size. This lack of responsibility and bad customer service is just not okay. Because of this frustrating experience, I won't be going back to this store in the future.