DXL Reviews
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Quality product and great shipping time
DXL always comes through with great products and fast shipping. I've bought from them several times and have never been let down. Their stuff is top-notch and the attention to detail is on point. The website is easy to use, so placing an order is a breeze. The customer service team is helpful and available whenever I need them. The prices are fair for the quality, so I always feel like I'm getting my money's worth. They deliver quickly and make sure my order gets to me on time. All in all, I'm a loyal DXL customer and will definitely keep shopping with them.
awesome and totally worth it
DXL is one of the comfortable hiking wears i got from. Every year , me and my friends do the trip which mostly includes either hiking or some kind of adventure. Last year, i bought the some clothes from here and it was really good in overall look. When i tried it it was really comfortable and it made my trip really good as well. however this year i dont think we can go anywhere but i still have purchased some clothes from here. its good again and i hope i get the chance to wear it again soon. Also the prices are good, its not too much expensive but its not that cheap either
Graduation outfit
I went to the store the other day to find a cute outfit for my daughter's graduation and it was such a great experience. I gotta shoutout Kevin Bass at the Knoxville store on Kingston Pike because he really went above and beyond to help me out. He listened to what I was looking for, showed me some options without being too pushy, and we ended up putting together the perfect outfit. His knowledge and kindness really stood out to me and I felt respected the whole time. Plus, the quality of the clothes was top-notch. Thanks a bunch for the amazing service!
Suit purchase for husband
The sales associates at the store over in Glen Burnie really went the extra mile for us on our recent visit. Erica and McKenzie were amazing, helping us find the perfect suit even though we were a bit worried about our budget. But their professionalism and knowledge really won us over and we trusted their advice. Their personalized approach and product knowledge made shopping a breeze. Thanks to them, my husband ended up looking sharp in his new suit. We're grateful for their dedication!
Ordered dark tan boat shoes
I recently bought a pair of dark tan boat shoes from this store, and it was a total disaster. They sent me the wrong color twice, and their customer service was terrible. I contacted DXL Support twice to make sure they sent the right color, but they still got it wrong. And on top of that, they wouldn’t refund the original shipping cost and charged me extra to return the wrong shoes. I ended up losing almost $20, not just once, but twice. This has definitely been one of my most frustrating shopping experiences.
Recent wardrobe upgrade
My last shopping trip to the store was totally awesome. The staff really went out of their way to help me find some cool pieces that fit me just right. I was super impressed by how they paid attention to all the little details and gave great customer service. I walked out feeling really good and excited to show off my new look.
Clothing
I just bought some clothes from this store and I gotta say, the quality is top-notch. But man, I was really let down by the rush shipping service. I shelled out extra for that speedy delivery, but my stuff didn't show up when they said it would, which is just not cool. And don't even get me started on how they never have what I want in stock at my nearby store. It's a real pain trying to find stuff I actually want to buy.
Clothing purchase
I just got some clothes from this store and I gotta say, their service was top-notch. The delivery guy was super thoughtful and actually read the note on my front door, paying attention to all the little details. He was smart enough not to bug me while I was out in the garden, which was awesome. The way he carried himself and how friendly he was really stood out compared to other delivery folks I've dealt with before.
Great clothes
I absolutely love the clothes at this store, they have the best stuff for big guys like me. But why did they have to close the store in Reading, PA? Now I have to drive two whole hours just to go shopping in Lancaster or Philadelphia. It's a real pain, I can't go as often as I would like to. Please consider opening a new store in Reading or maybe even give us some coupons to make up for the long drive!
Big and Tall clothing
I went to the store in Brentwood, Mo. the other day and I was really impressed by the service I got. My guy Tanner was so helpful and really paid attention to what I needed. He gave me some great choices that were just right for my style and size. He made my shopping trip easy and fun, I couldn't be more grateful. Tanner really knows how to take care of customers, he deserves a shoutout for sure!
Casual dress shoes for work
I bought a pair of casual dress shoes for work at this store not too long ago. The salesperson there said the shoes were good quality and would hold up well over time. Unfortunately, after just a few months of wearing them, I noticed that the stitching on the sides of both shoes is coming undone. It's really disappointing because I need these shoes for work. Dealing with this poor quality is really frustrating.
Shirt and T-shirt purchase
The other day, I went to this store to pick up a shirt and T-shirt for a family event. But man, the staff there was not helpful at all. I asked for some assistance, and they just kinda pointed in a direction without even making eye contact. I felt unwelcome, you know? I walked around the store feeling lost, and nobody bothered to lend a hand. It seemed like they cared more about neatening up the clothes than helping out customers. It was really frustrating!
Rush order item didn't come
I ordered something online that I really needed for an event, so I paid extra for fast shipping. But you know what? It still didn't come in time! I was so embarrassed at the event without my order. I've had bad experiences with this place before, but I had no other options because nowhere else sells sizes big enough. It's just not fair to promise fast shipping and not deliver on time.
Great Customer Service from Manager
I went to the store recently and had a great experience chatting with the manager. He was super helpful, really patient, and went above and beyond to help me out.
Ordered 2 pairs of pants
I made the mistake of ordering two pairs of pants from this place, thinking they would arrive on time. Boy, was I wrong. The first pair showed up a day late, and the second one took three days longer than expected. So much for reliable shipping. I contacted their customer service to file a complaint, and all I got was a lousy $15 gift certificate as compensation. How generous. They're definitely living up to their reputation as rip-off artists. I tried to file a claim with UPS, but apparently, they handed off my package to USPS, and now it's lost. What a mess. I'm never shopping here again and wouldn't recommend it to anyone.
New clothes for big boys
I bought some new clothes for my grown-up body and it was just alright, not amazing. The prices are way too high compared to other stores, and they even charge more for the same things! That's not cool! And let me tell you about the whole coupon situation - it seems like they make it hard for you to get a good deal! The woman working there didn't seem to care much, and that kind of bummed me out.
Trendy clothing purchase
I recently bought some trendy clothes and couldn't wait to get them. But then I got an email saying my order had shipped, and when delivery day came, the package was nowhere to be seen. It was my first time shopping with that company, and I was pretty bummed out by the whole situation.
International order, missing items, refunds
Man, let me tell you about my experience with this company - it was just awful. I placed an order from overseas and not only did I have to shell out over $100 for taxes and shipping, but I didn't even get everything I paid for. When I reached out to customer service for help, it was just one excuse after another. They blamed a 45-day international shipping delay at first, then they gave me a new date two months out, and guess what? My order still didn't show up. After going back and forth for three months through emails, they finally 'fessed up that the supplier, Carhartt, had canceled the item. It was obvious they screwed up and were just trying to cover it with a bunch of lies.
$1,500 item return
I made a big purchase at this store not too long ago, but ended up having to return the $1,500 item for a few different reasons. I did everything they asked me to for the return, even putting in a written request for my money back. It's been a while now, though, and still no refund. The complete lack of communication and the delay in giving me my money back has been really frustrating. $1,500 is no joke, and the fact that I still haven't gotten it back is just not okay.
Review with most votes
awesome and totally worth it
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