DXL Reviews
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High prices, rewards program, poor value
I was really let down by my most recent encounter with this store. The prices were way too high for the not-so-great stuff they were selling. On top of that, their rewards system was confusing and annoying. Like, I got a $20 gift card for my birthday and a $25 reward that I had to use in just two weeks. But when I wanted to use them during their Veterans Day sale, they said no. It was frustrating how they weren't clear about the rules and wouldn't work with me. It made me feel like they were trying to cheat me as a customer.
Double knit joggers
My experience at the store was really disappointing. I ordered a specific size of double-knit joggers, but I received a different size. When I contacted customer service to try to fix the issue, they didn't want to accept responsibility and just kept making excuses. Even after showing them proof that the size I wanted was available, they still wouldn't admit their mistake. The supervisor I talked to wasn't helpful or sorry at all, and insisted that I had to send back the wrong item before they could send me the right size. This lack of responsibility and bad customer service is just not okay. Because of this frustrating experience, I won't be going back to this store in the future.
Men's clothing for larger sizes
I recently went shopping at a store that specializes in clothing for bigger guys and I have to say, the prices were way too high. When you look at the deals offered at women's stores like buy one, get one free, buy one, get one half off, or discounts of 40%, the prices at this store just seemed unreasonable. It was frustrating to see that when things finally went on sale, only sizes 1xl to 3xl were left, which you can easily find at places like Walmart. It felt like the store wasn't really trying to appeal to a variety of customers, which definitely made it harder for us to shop there more often. What really got to me was the lackluster attitude of the employees, they didn't seem too excited to help out customers. Altogether, the combination of high prices and bad customer service just didn't sit right with me.
Clothing
I bought some clothes from that store recently and I gotta say, I was pretty let down. The selection was kinda weak, the clothes weren't great quality, and the prices were way too high for what you were getting. And on top of that, the customer service was a letdown too - the staff didn't seem too into helping out, just kind of wandering around. Honestly, I wouldn't suggest checking out this place if you're after trendy yet budget-friendly clothes.
Wide range of casual to formal wear for big guys
I thought they had a good selection of clothes for bigger guys at this store. But man, when I checked out the prices, I was like whoa! I found the exact same jacket and jeans at another store for way cheaper. The prices here are just ridiculous, no way I'm coming back.
Shirt, pants, and hat
I'm so frustrated with this online order I placed for some awesome clothes! It's been over a week and my package still hasn't arrived. Apparently, some of my items are being shipped directly by the makers and won't be ready for like a month! I tried to cancel part of my order, but they took forever to respond and some of my stuff was already on its way. Now I have no idea when the rest will arrive. It's disappointing because it looks like I won't have my new outfit in time for Christmas. This company is so disorganized, do they even know how to run a business? And why do they sell items that take forever to ship? I'm done with DXL, what a mess.
Boring clothes
I feel like this store is just okay. It's not the greatest because they don't have any cool brands or new stuff. They really need to bring in some fresh clothes like graphic tees or cool jackets.
Professional and helpful service
I went to the store the other day, and I was really impressed by how amazing the service was from the staff. They were super professional and really went out of their way to help me with my purchase. I loved how they paid attention to every little detail and were so eager to help me find exactly what I was looking for.
Unsubscribe frustration
I've been getting emails from this place nonstop even though I've unsubscribed like a million times! It's driving me crazy because I don't even shop there anymore. They seriously need to fix this issue right away before they irritate more people!
Tee Shirt
just a complaint...Today Friday October 2nd, I was in this store for the 3rd time in a week....Never again will I set foot in this store until you can prove the store has been disinfected....Today, I was in the fitting room..and I over hear the staff talking about masks ...same ole bla bla bla....I step out and a customer I presume leaning on a display of closes ...no mask and the staff supporting this...why was he there with no mask...masks are not an opinion in Michigan its the law..you lost me as a customer
Review with most votes
awesome and totally worth it
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