All reviews of Jakob Howe
Review about: ClassPass
Late cancellation fees
Using this app was a total nightmare. They hit me with a late fee multiple times in one day, which just seemed totally unfair, you know? So, I decide to call up customer service to try and fix it, but they were seriously useless. I had to go through two different people before I finally got a straight answer. The first one just gave me some wrong info that got us nowhere. And then, out of nowhere, my chat with them just got cut off. When I finally got back in touch, they were just giving me the runaround and out of the blue, they canceled my account without even a heads up. The whole thing was just super frustrating and so unprofessional that I decided to just give up on the app altogether.