All reviews of Jane Cross
Review about: Cook Unity
Just started with Cook Unity
They have NO customer service. My first order was fine and was very happy.
My second order - I received a delivery of 6 meals - none of them what I ordered. I messaged them as instructed, but no response in 2 days. I emailed them - ditto. I messaged them on the site and they had no customer service rep available. Now they say 'Closed' on their Chat icon.
The ordering and pricing are good, but this lack of customer service (no-one available in any format) is totally unacceptable.
Very disappointed. Buyer beware.
We received a box of dinners today just in time for supper. We opened the Kale Efo Riro, supposedly Vegan, and saw a chicken breast, so I took that meal since I'm not a vegan and Ray is. I also cannot eat spicy food. The chicken and rice was fine but the other unidentified "vegetable" (tofu? plantain?) was way too spicy. No Kale was included. They also have tried to send meals we didn't want. We have canceled the service. They definitely put the wrong sleeve on the meal.