Cook Unity

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Cook Unity

33% Would buy here again

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Spotlight: What are our customers saying?

L
Lali
I am very pleased with their service. Taste is absolutely the best. Delivery is as stated. But today I got it at 8 pm! ( it was within the time promised though!)I am very surprised at the negative...Read on
F
Fay
Started of great quality food but quality has slowly become not greT. Read on
J
Jane Cross
They have NO customer service. My first order was fine and was very happy. My second order - I received a delivery of 6 meals - none of them what I ordered. I messaged them as instructed, but ...Read on
T
Therese Brink
They offer losts of meals and many of them look delicious. Hopwever I have ordered from them twice and have not receive any deliveries. Didn't even get tracking numbers, so boxes were not sent. ...Read on
N
Niko Pagonis
THIEVES!!!! I have been using the internet since 1994 and this was the worst online experience of my life. Once they have your credit card they will CHEAT you SCAM you. Buyer Beware RUN!!!! @cookun...Read on

All reviews (6)

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  • Ordering

    Service

    Pricing

    Delivery

    Would buy here again
    Overall

    3 months

    I am very pleased with their service. Taste is absolutely the best. Delivery is as stated. But today I got it at 8 pm! ( it was within the time promised though!)I am very surprised at the negative reviews. ... suspect some competitors trying to destroy their reputation??

    Ordered twice from them. Each time I did not get my food. I didn't even get tracking numbers.

    Update - I did receive my second order a day late by a different carrier than I had a tracking number for. Food was safe since I ordered all vegan or veggie,> Nothing really to spoil. Unity Cooks did make right on their mistakes so no complaints there. Good customer service; just bad delivery. would co0nsider ordering again in around a year if they are still around. Meals were good.

    I JUST RECIEVE MY FIRST ORDER, BOX WAS BROKEN OPEN MOST OF THE FOOD WAS NOT FROZE. I WANT A REFUND AND I AM TRASHING THE FOOD;. CAN'T EAT IT CAUSE I DON'T KNOW HOW LONG IT WAS UNFROZEN.

    Delivery was not delivered. I've been calling, texting, trying to find any way to reach someone, but I can't get anywhere. Their help says they'll respond right away if there are problems. That's clearly a lie.

    Im so lazy now. Love this service.!!!!


  • Ordering

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    Pricing

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    Would buy here again
    Overall

    Various

    Started of great quality food but quality has slowly become not greT.


  • Ordering

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    Would buy here again
    Overall

    Just started with Cook Unity

    They have NO customer service. My first order was fine and was very happy.

    My second order - I received a delivery of 6 meals - none of them what I ordered. I messaged them as instructed, but no response in 2 days. I emailed them - ditto. I messaged them on the site and they had no customer service rep available. Now they say 'Closed' on their Chat icon.

    The ordering and pricing are good, but this lack of customer service (no-one available in any format) is totally unacceptable.

    Very disappointed. Buyer beware.

    We received a box of dinners today just in time for supper. We opened the Kale Efo Riro, supposedly Vegan, and saw a chicken breast, so I took that meal since I'm not a vegan and Ray is. I also cannot eat spicy food. The chicken and rice was fine but the other unidentified "vegetable" (tofu? plantain?) was way too spicy. No Kale was included. They also have tried to send meals we didn't want. We have canceled the service. They definitely put the wrong sleeve on the meal.


  • Ordering

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    Would buy here again
    Overall

    Bad service

    They offer losts of meals and many of them look delicious. Hopwever I have ordered from them twice and have not receive any deliveries. Didn't even get tracking numbers, so boxes were not sent. I will not buy from them again. I am very unhappy.


  • Ordering

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    Would buy here again
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    Food

    THIEVES!!!! I have been using the internet since 1994 and this was the worst online experience of my life. Once they have your credit card they will CHEAT you SCAM you. Buyer Beware RUN!!!! @cookunity POOR ethics. Stay Away.

    Are you just a troll that works for one of their competitors? You don’t give any facts and it looks just like the planted negative reviews from a disgruntled competitor. I don’t believe this review

    Nonsense. I've used this company for almost a year, and never had a single problem. Their customer service is incredibly easy to reach, and they are always polite and helpful. It's pretty top notch how it works without a glitch week after week, and the food is amazing.


  • Ordering

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    Would buy here again
    Overall

    12 meal plan

    The only “Positive” was that I gave thIs service a try hoping it would work for us.

    The “Negative“ was that it was not what we expected in taste, portion size, customer service or delivery.

    “Negative + 1“ ~ was after cancelling my subscription two months ago and moving from my residence, I received an invoice yesterday evening stating that they had sent me another box of 12 meals that was not authorized. I was already charged without so much as an email warning that this was their intention.

    “Negative + 2“ ~ was that I immediately called them and found no one available to speak to so I left a voice message, followed up with an email replying to the invoice email letting them know not only had I immediately cancelled my subscription after the one and only box I ordered. I also informed them I no longer lived at the address they sent the box to. I went a step further and sent an email to them on their website explaining the same as I’ve done here to make sure there could be no way the message was not received.

    “Negative + 3“ ~ Today, I received a reply from Gayle, a poorly trained customer service rep who replied that while the incident was unfortunate they would not be issuing a refund but would cancel any future shipments.

    “Negative + 4” ~ I called again to refute this only to again be unable to speak to anyone. I again left a voicemail reiterating that this was not only unprofessional, but that I had indeed cancelled my membership and that the food they say they shipped would be wasted due to the change in residence. No one lived there any longer to even receive this box, even if just to refuse it, or allow the driver to return it.

    I suggested they could at least reroute the delivery to a soup kitchen, food pantry or someone in need if their mission statement is true that’s it’s about caring for feeding people, I have yet to receive any reply.

    Conclusion: They are unprofessional with zero customer service, were rude and insensitive to my reasons why I had cancelled. I repeated that I would never have placed another order as not only had I not enjoyed the food but I definitely don’t have extra money for this type of luxury at this time.

    I am beyond disappointed by their handling of this situation and would just like to warn any possible new customers or those who might be considering trying them.

    They have changed my card without prior authorization, sent meals I did not order even after the subscription cancelled and there is absolutely no customer support besides a generic reply that states sorry but no, you will receive a refund.

    These were my issues with CookUnity, yours maybe different ones but if this is the way they operate it won’t matter the issue. you will not receive any satisfaction.

    I wish someone had warned me.

    Possibly beyond not having the money for these meals as they are too expensive was that when I explained that they reroute the meals to a place that could use them, homeless shelters soup kitchen, women’s shelter.

    I don’t know exactly but I realized they don’t actually care about feeding those who are hungry they care about those who can pay. Otherwise these 12 meals that they will not refund the $145..00 they charged me for that I don’t have will also now go to waste outside my previous residence for no good reason.

    That’s a very sad commentary about CookUnity, not a service I would ever support or recommend.

    They have no sense of right/wrong, ethics, professionalism, customer service, or empathy or. heart.

    Buyer beware ~ thank you for listening, all the best, Anna Diliberti


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