All reviews of Janice Keener
Review about: Avoya Travel
Train trip from Seattle to Calgary
We purchased a TRAIN trip from Seattle to Calgary. Our agent, Bryanna Williams, guaranteed me it was a train trip and not a bus trip. I was very upfront from the beginning that we did not want a bus trip. On our 11 day trip, we were on a train from 5pm to 8am the next morning. That was our entire train trip. There were times our itinerary said train, but is was a bus. Hard to tell train or bus since both stations were in the same building. It was expensive and every time I talked to our agent, I ended up more and more confused. Almost all tours close down the day after their Thanksgiving which was October 10. Agent told us everything closed down early this year, but found out that wasn't true. We spent days in two street towns with no place to go. Just walked around killing time. Turned out to be very expensive and not even close to what we asked for or what we got. We were lied to about being left on the curb in Calgary by Brewster Tours. They forwarded me the email sent to Avoya that their bus did not go to the hotel we were booked in. I know someone saw the email because Brewster told them they would drop us at the airport and someone changed it to the Westin Hotel instead. Already paid to be taken to our hotel so had to pay an addional $32 for a cab. It was basically a bait and switch.They gave me a $200 credit on the $6,000 I paid them. The eventually gave me an additional $150. No one even cared that I was lied to. Would not use them again.