All reviews of Jaylen Connelly
Review about: IBERIA
Seat upgrade issue
My experience with the airline was really disappointing. I booked a flight and paid extra for a seat upgrade, but when I got on the plane, I saw that the upgrade didn't go through. When I talked to the staff about it, they didn't really get it and wouldn't give me back the extra money I paid. The customer service felt cold and not very useful, which left me irritated and unhappy about the whole thing. It seemed like the airline didn't want to own up to their mistake and fix the problem in a way that made me feel better about it.