IBERIA - Overall Rating based on 23 reviews
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Messed up refund process
I was really irritated by how awful the customer service was when I tried to get a refund from this company. They couldn't care less about what we customers have to say. Trying to get that refund was such a hassle. Every time I filled out the online form, I would get errors. And when I tried talking to their bot for help, surprise, I got disconnected. This company is the worst, I can't stand them!
Flight change issue
My experience with this airline was so frustrating. I had to call and email them so many times just to change one flight, and even then they messed up and changed the wrong flight. Because of that, I had to buy a whole new ticket just to make it home. The customer service hotline was no help at all, and the website kept having problems. It was just a really disappointing experience overall.
Seat upgrade issue
My experience with the airline was really disappointing. I booked a flight and paid extra for a seat upgrade, but when I got on the plane, I saw that the upgrade didn't go through. When I talked to the staff about it, they didn't really get it and wouldn't give me back the extra money I paid. The customer service felt cold and not very useful, which left me irritated and unhappy about the whole thing. It seemed like the airline didn't want to own up to their mistake and fix the problem in a way that made me feel better about it.
Business class flight experience
I recently took a business class flight with an airline from London to Buenos Aries through Madrid, and back. Unfortunately, my experience was pretty bad. It all started with the airline's website, which was a real pain to use. I tried over and over to check in and pick my seat, but the website kept crashing and I ended up stuck with a seat I didn't even want. When I called for help, I had to wait forever on hold and the customer service reps weren't much help. Even at the airport, I couldn't switch seats because of the airline's system problems. On the flight, the plane was dirty and the staff didn't seem like they cared about providing good service. I left an empty glass out for hours before someone finally bothered to pick it up. The return flight was just as bad with more issues checking in and picking a seat. I paid a lot for those tickets and I expected way better service, especially from a partner airline.
Downgrading practices by the airline
The airline's shady practice of downgrading passengers just shows how all they care about is making money. Instead of following the rules in the EU and giving fair compensation to people who get downgraded, they're more interested in lining their pockets. It's pretty worrying how little they seem to care about treating passengers right and keeping them happy. Just goes to show what kind of values they have.
Difficult check-in process
I gotta say, the whole check-in thing was super frustrating for me. I couldn't even get my boarding pass until just 24 hours before my flight. And then to top it off, I found out I was flying with some partner airline and had the hardest time trying to get my seat info from their website. It was all there on the airline app, but the website was a whole different story.
Lost luggage, no assistance
I had the worst experience with that airline! I was flying in business class and wouldn't you know it, my luggage went missing on the flight from Milan to Colombia through Madrid. I mean, can you believe that? Then I ended up waiting a whole 12 days without my stuff! I must have called them a dozen times and each time I got a different story. I tried going online to file a claim but never heard back from anybody. I was so fed up that I had to bring in my lawyer to try and get something out of them. What a headache! I definitely won't be flying with them again.
Flight booking experience
I recently booked a flight with this airline from Gatwick to Miami with a layover in Madrid. I've flown with other airlines like BA and EasyJet before, but my experience with this airline was pretty disappointing. One big issue I ran into was that I couldn't check in until 24 hours before my flight, even though I had already picked out my seat. The real kicker, though, was their messed up IT system. I must have tried a million times over several hours, but kept getting server errors and frozen buttons when trying to check in online. I ended up having to do it all at the airport, which was a pain. The staff there had a tough time too because of the tech issues. The flight attendants, especially the Spanish ones, were either unfriendly or not paying attention during all of the flights. On top of that, the seats, armrests, and bathrooms on the plane were run-down and needed fixing up. It was wild to me that this airline is owned by the same folks as BA, given how different the experiences were. It's a shame, but after this trip, I have to agree with the bad reviews I've seen and won't be flying with them again.
Lost flight, stressful experience
I had the most frustrating experience with my flight situation lately. I missed my flight because of a transit visa problem, and it stressed me out for months trying to sort it out. What made it worse was the airline's lack of communication and updates about new regulations at the airports in Spain. Even though I had a hard time getting the right documents to transit through Madrid, Iberia didn't show any empathy for my situation.
Online booking for flights
I tried booking my flight online with this airline, everything seemed fine until I realized my booking never went through. I found out because I never got a confirmation email. Can you believe they still charged my credit card? Such a scam.
Flights frustrations
I just booked a flight and man, let me tell ya, I ran into a couple of really annoying issues. First off, I reserved two seats next to each other but turns out the airline switched planes without telling anyone, so we ended up sitting pretty far apart. Then, during a round trip on a partner airline of American Airlines, I was totally surprised when I found out I had to fork over an extra 90 bucks just to reserve seats. These hiccups have seriously soured my opinion of the airline and I'd definitely advise others to think twice before flying with them.
Baggage delay/damage complaint
I just wanna talk about this mess I had with my bags getting lost for like two whole weeks while I was flying on this one airline. I tried to file claims for stuff I needed and food that got ruined because my bags were so late, but now I haven't heard anything back or gotten any money from the airline. And get this - when I went online to check on my claims, they said the reference numbers I had were wrong! But those were the numbers they gave me in the first place! It's really frustrating and such a letdown that they're not keeping me in the loop or taking responsibility for what happened.
Tight luggage allowance
The employees should really know what they're talking about, you know? My mom and I got in trouble for supposedly having "too much luggage" even though we were clearly within the limits. We just had a small suitcase and a laptop bag with us. It was frustrating because it almost caused us to miss our connecting flight in Lisbon. And on top of that, the plane was already an hour late. Ugh, so annoying!
Recent flight experience
My recent experience with this airline was a total nightmare. The flight got delayed, so I missed my connecting flight and it led to a bunch of awful stuff happening. No one on staff seemed to care or provide good customer service throughout the whole mess. I had to talk to over five different employees, and they were all pretty unhelpful. They put me in a sketchy hotel near the airport and said I'd be on the next flight the next day. But when we finally got there after another delay, our luggage was gone. The staff just told us to fill out a claim and didn't offer any more help. Every time I asked about my luggage, all I got was "I don't know." How am I supposed to fix things if they don't even know what's going on? It was a really disheartening and annoying experience, to say the least.
Compensation claim dispute
My recent experience with the airline has been really frustrating and disappointing. When my flight got canceled, I had to fill out a bunch of claims for compensation for me and the other passengers. Even though they said we would get compensated, the airline only paid for 3 out of the 5 claims. I've been trying to get the remaining amount from them for the last 6 months, but they keep saying they already paid it without showing me any proof or telling me when. It's just not right - they need to be more transparent and accountable. I feel like they're really taking advantage of me as a customer.
Delayed baggage, damaged item
I just went through a real headache when my luggage went missing for two weeks and then showed up with one item all messed up. Dealing with the paperwork to fix it was a total pain, super confusing. The people on the phone were nice enough, but they didn't really do much to help out or check back in. Overall, this whole thing has been a total nightmare.
Stolen item from luggage
I had a bad experience with the airline customer service. When I traveled recently, my luggage got messed with and something was taken from it. I reached out to the baggage support team, and they told me to report it to the police. But that seemed like too much trouble, so I decided to just complain to the airline.
London to Casa flight
My flight from London to Casa was a total nightmare. The airline messed up my luggage and didn't even try to make things right. The way they handled it was awful, and not giving me any compensation was just wrong. Their lack of communication and customer service was unacceptable. I definitely would not recommend using them.
Flight booking experience
Booking a flight through this company was a total nightmare. They offer no help or support when you really need it, just trying to make as much money off of you as possible. It's impossible to get in touch with a real person for assistance, and filing a complaint seems like a complete joke. And don't even get me started on their so-called virtual assistant - it's just a sad attempt at customer service. It's clear that these big corporations only care about profits and see regular people as nothing more than a cash cow. It's like they're trying to recoup their losses by taking advantage of unsuspecting individuals. Makes you wonder if they're in cahoots with the government, all part of some massive conspiracy.
Long-haul flight
My flight wasn't great. The folks running the plane seemed clueless about the food and didn't seem to care about us passengers. The plane itself was fine, but the staff really made it a lousy experience. I'm definitely not flying with them again.
