IBERIA Reviews
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Reviews (23)
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Very helpful
Helpful people ,dedicated attitude and friendly behaviour Normally individuals love to book their tickets own of any type of transportation on mobile or laptops.But in vacations and festival seasons managing trips especially air tickets not easy task.
My office is associated with Laberia since 2012 ,this is for official tours only.At the same time many of them including myself mostly use their services whenever we plan trips in vacations either outside country or within,
If I can remember out of 38 trips there was one trips to Mumbai (India) couldn't manage due to some technical reason else it's never failed to manage any booking in last 9 years.
You can trust them and add this name for every trips and tours.Difficult check-in process
I gotta say, the whole check-in thing was super frustrating for me. I couldn't even get my boarding pass until just 24 hours before my flight. And then to top it off, I found out I was flying with some partner airline and had the hardest time trying to get my seat info from their website. It was all there on the airline app, but the website was a whole different story.
Messed up refund process
I was really irritated by how awful the customer service was when I tried to get a refund from this company. They couldn't care less about what we customers have to say. Trying to get that refund was such a hassle. Every time I filled out the online form, I would get errors. And when I tried talking to their bot for help, surprise, I got disconnected. This company is the worst, I can't stand them!
Flight change issue
My experience with this airline was so frustrating. I had to call and email them so many times just to change one flight, and even then they messed up and changed the wrong flight. Because of that, I had to buy a whole new ticket just to make it home. The customer service hotline was no help at all, and the website kept having problems. It was just a really disappointing experience overall.
Seat upgrade issue
My experience with the airline was really disappointing. I booked a flight and paid extra for a seat upgrade, but when I got on the plane, I saw that the upgrade didn't go through. When I talked to the staff about it, they didn't really get it and wouldn't give me back the extra money I paid. The customer service felt cold and not very useful, which left me irritated and unhappy about the whole thing. It seemed like the airline didn't want to own up to their mistake and fix the problem in a way that made me feel better about it.
Business class flight experience
I recently took a business class flight with an airline from London to Buenos Aries through Madrid, and back. Unfortunately, my experience was pretty bad. It all started with the airline's website, which was a real pain to use. I tried over and over to check in and pick my seat, but the website kept crashing and I ended up stuck with a seat I didn't even want. When I called for help, I had to wait forever on hold and the customer service reps weren't much help. Even at the airport, I couldn't switch seats because of the airline's system problems. On the flight, the plane was dirty and the staff didn't seem like they cared about providing good service. I left an empty glass out for hours before someone finally bothered to pick it up. The return flight was just as bad with more issues checking in and picking a seat. I paid a lot for those tickets and I expected way better service, especially from a partner airline.
Downgrading practices by the airline
The airline's shady practice of downgrading passengers just shows how all they care about is making money. Instead of following the rules in the EU and giving fair compensation to people who get downgraded, they're more interested in lining their pockets. It's pretty worrying how little they seem to care about treating passengers right and keeping them happy. Just goes to show what kind of values they have.
Lost luggage, no assistance
I had the worst experience with that airline! I was flying in business class and wouldn't you know it, my luggage went missing on the flight from Milan to Colombia through Madrid. I mean, can you believe that? Then I ended up waiting a whole 12 days without my stuff! I must have called them a dozen times and each time I got a different story. I tried going online to file a claim but never heard back from anybody. I was so fed up that I had to bring in my lawyer to try and get something out of them. What a headache! I definitely won't be flying with them again.
Flight booking experience
I recently booked a flight with this airline from Gatwick to Miami with a layover in Madrid. I've flown with other airlines like BA and EasyJet before, but my experience with this airline was pretty disappointing. One big issue I ran into was that I couldn't check in until 24 hours before my flight, even though I had already picked out my seat. The real kicker, though, was their messed up IT system. I must have tried a million times over several hours, but kept getting server errors and frozen buttons when trying to check in online. I ended up having to do it all at the airport, which was a pain. The staff there had a tough time too because of the tech issues. The flight attendants, especially the Spanish ones, were either unfriendly or not paying attention during all of the flights. On top of that, the seats, armrests, and bathrooms on the plane were run-down and needed fixing up. It was wild to me that this airline is owned by the same folks as BA, given how different the experiences were. It's a shame, but after this trip, I have to agree with the bad reviews I've seen and won't be flying with them again.
Lost flight, stressful experience
I had the most frustrating experience with my flight situation lately. I missed my flight because of a transit visa problem, and it stressed me out for months trying to sort it out. What made it worse was the airline's lack of communication and updates about new regulations at the airports in Spain. Even though I had a hard time getting the right documents to transit through Madrid, Iberia didn't show any empathy for my situation.
Online booking for flights
I tried booking my flight online with this airline, everything seemed fine until I realized my booking never went through. I found out because I never got a confirmation email. Can you believe they still charged my credit card? Such a scam.
Flights frustrations
I just booked a flight and man, let me tell ya, I ran into a couple of really annoying issues. First off, I reserved two seats next to each other but turns out the airline switched planes without telling anyone, so we ended up sitting pretty far apart. Then, during a round trip on a partner airline of American Airlines, I was totally surprised when I found out I had to fork over an extra 90 bucks just to reserve seats. These hiccups have seriously soured my opinion of the airline and I'd definitely advise others to think twice before flying with them.
Baggage delay/damage complaint
I just wanna talk about this mess I had with my bags getting lost for like two whole weeks while I was flying on this one airline. I tried to file claims for stuff I needed and food that got ruined because my bags were so late, but now I haven't heard anything back or gotten any money from the airline. And get this - when I went online to check on my claims, they said the reference numbers I had were wrong! But those were the numbers they gave me in the first place! It's really frustrating and such a letdown that they're not keeping me in the loop or taking responsibility for what happened.
