IBERIA Reviews
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Reviews (23)
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Tight luggage allowance
The employees should really know what they're talking about, you know? My mom and I got in trouble for supposedly having "too much luggage" even though we were clearly within the limits. We just had a small suitcase and a laptop bag with us. It was frustrating because it almost caused us to miss our connecting flight in Lisbon. And on top of that, the plane was already an hour late. Ugh, so annoying!
Recent flight experience
My recent experience with this airline was a total nightmare. The flight got delayed, so I missed my connecting flight and it led to a bunch of awful stuff happening. No one on staff seemed to care or provide good customer service throughout the whole mess. I had to talk to over five different employees, and they were all pretty unhelpful. They put me in a sketchy hotel near the airport and said I'd be on the next flight the next day. But when we finally got there after another delay, our luggage was gone. The staff just told us to fill out a claim and didn't offer any more help. Every time I asked about my luggage, all I got was "I don't know." How am I supposed to fix things if they don't even know what's going on? It was a really disheartening and annoying experience, to say the least.
Compensation claim dispute
My recent experience with the airline has been really frustrating and disappointing. When my flight got canceled, I had to fill out a bunch of claims for compensation for me and the other passengers. Even though they said we would get compensated, the airline only paid for 3 out of the 5 claims. I've been trying to get the remaining amount from them for the last 6 months, but they keep saying they already paid it without showing me any proof or telling me when. It's just not right - they need to be more transparent and accountable. I feel like they're really taking advantage of me as a customer.
Delayed baggage, damaged item
I just went through a real headache when my luggage went missing for two weeks and then showed up with one item all messed up. Dealing with the paperwork to fix it was a total pain, super confusing. The people on the phone were nice enough, but they didn't really do much to help out or check back in. Overall, this whole thing has been a total nightmare.
Stolen item from luggage
I had a bad experience with the airline customer service. When I traveled recently, my luggage got messed with and something was taken from it. I reached out to the baggage support team, and they told me to report it to the police. But that seemed like too much trouble, so I decided to just complain to the airline.
London to Casa flight
My flight from London to Casa was a total nightmare. The airline messed up my luggage and didn't even try to make things right. The way they handled it was awful, and not giving me any compensation was just wrong. Their lack of communication and customer service was unacceptable. I definitely would not recommend using them.
Flight booking experience
Booking a flight through this company was a total nightmare. They offer no help or support when you really need it, just trying to make as much money off of you as possible. It's impossible to get in touch with a real person for assistance, and filing a complaint seems like a complete joke. And don't even get me started on their so-called virtual assistant - it's just a sad attempt at customer service. It's clear that these big corporations only care about profits and see regular people as nothing more than a cash cow. It's like they're trying to recoup their losses by taking advantage of unsuspecting individuals. Makes you wonder if they're in cahoots with the government, all part of some massive conspiracy.
Long-haul flight
My flight wasn't great. The folks running the plane seemed clueless about the food and didn't seem to care about us passengers. The plane itself was fine, but the staff really made it a lousy experience. I'm definitely not flying with them again.
Flight booking experience
My experience booking a flight was a complete nightmare. I got charged too much, and when I called customer service for help, the person on the other end was so rude and not helpful at all. I've never dealt with customer service so bad or a company being so shady like this before. They not only overcharged me, but also snuck in an extra fee on my bill without even telling me why. It's just not right, and I really think people should steer clear of booking with this airline.
Business class flight from XNA to Dallas to Madrid to Malaga
The whole flying experience from XNA to Dallas to Madrid to Malaga in business class was just disappointing. The food wasn't great, the seats were uncomfortable, and the flight attendants seemed like they couldn't be bothered. To top it off, when we got to Madrid, my friend's luggage got left behind, which was a major headache and messed up our plans for the first day. And the trip back wasn't any better, with delays and even more lost baggage.
