All reviews of Jeffry Hoppe
Review about: Apple Vacations
Christmas trip to Vegas cancellation
My family had a Christmas trip to Vegas planned through this company, but unfortunately, we had to cancel because my dad was really sick. We talked to a representative who told us the travel credits and vouchers could be used by anyone on the original booking. But when we tried to switch the credits to a family member who could still go, they said only that person's part of the voucher could be used, not the whole thing. So, we could only get back a small part of what we spent. We explained why we had to cancel, but they didn't seem to care at all. They just said we couldn't transfer the credits like they said we could. It was really disappointing how little they seemed to care about our situation. It felt like they were more worried about making money than taking care of their customers.