Apple Vacations - Overall Rating based on 21 reviews
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Honeymoon vacation package
My honeymoon trip was a total letdown thanks to this travel company. Right from the start, the shuttle service to the resort was a mess. The person on-site didn't seem to give a darn about anything, making me feel completely ignored and irritated the entire time. Even though I paid extra for a private transfer, it never came through, which was a huge bummer. The whole trip didn't live up to what they promised, making me wonder if they're really as trustworthy as they claim to be.
My trip was super expensive and Apple Vacations didn't tell me about all the extra fees!
I was pretty excited to book my vacation with Apple Vacations, but then they hit me with over $1000 in hidden fees just before my trip. And to top it off, they didn't even give me any extra perks or anything.
Recent trip rate increase
I just booked a trip through this company and everything was going smoothly until I saw the rate for the same trip shoot up overnight. I get that prices can change, but such a big increase in just a few hours is not cool. It makes me wonder if this company is just trying to rip off their customers. If they keep pulling these kinds of stunts, they're going to lose loyal customers like me. I really don't like it when companies track your searches and then jack up the prices, thinking they can get away with it. It's a shady move that doesn't reflect well on the business at all.
BlueBay Resort was a mess
Oh man, let me tell you about this resort I went to - it was awful. The rooms were super old and disgusting, and the staff were so rude! I felt totally unsafe and uncomfortable the whole time. You definitely don't want to go there, trust me.
Resort booking with change of destination
I recently booked a resort vacation through Apple Vacations months in advance. I made sure to get travel insurance just in case. As our trip got closer, we saw that the weather at our original resort was going to be awful the whole week. With only 14 days left before we left, I contacted Apple Vacations to ask if we could switch to a different resort with better weather. The person I talked to in customer service was really helpful and happy to help me change our destination. Even though the new resort was a little more expensive, I was okay with paying more for a better vacation. The whole process went smoothly, thanks to the professional and efficient Apple Vacations team. I've been using Apple Vacations for 8 years now and have never had any problems with their services. Thanks, Apple, for always giving us great service and making our vacation dreams a reality.
Puerto Vallarta trip
I was in Puerto Vallarta last month and let me tell you, it was a complete disaster of a vacation. None of the promises made were kept and I'm never booking with them again. Just a heads up for anyone considering it - buyer beware!! I wouldn't even give it one star.
Apple Vacations, disappointment
I am never going to waste my time and money booking through this company again. From the moment I got on the plane to the resort, it was just one disappointment after another. The false advertising was such a letdown. Save yourself the headache and choose a company that actually keeps their promises. Cheap Caribbean is always reliable, unlike Apple Vacations.
Vacation issues
I tried reaching out to the vacation folks twice while I was on my trip and they totally ghosted me! All I got was a brief email acknowledging they received my message, but no real response. Then at the airport, everything moved at a snail's pace - it took ages just to get my boarding pass. Seriously not cool, man. And don't even get me started on their customer service team - they just kept sending me generic responses that didn't solve anything. Yuck, I'm definitely not using their services again!
Flight canceled due to weather
I was really looking forward to my vacation, but then my flight got canceled due to the weather. I decided to give Apple a call to see if they could help, but man, their customer service was just terrible. I had to talk to a bunch of different people and was kept on hold forever. By the time we finally made it to our hotel, nothing had been sorted out. It definitely turned out to be the worst vacation ever.
Vacation booking experience
My recent experience with the vacation booking service was a bummer. The website's booking system is super outdated, which made it really hard to add travel insurance for everyone in my group. I could only insure the person on each room, which made things way more complicated than they needed to be. And when I tried to change dates for the folks who weren't insured because of the pandemic, they said I'd lose all the money I already spent on the trip. It was so inflexible and their customer support was not helpful at all, leaving me super unsatisfied with the whole service. Plus, I spent forever on hold every time I called, with each call taking at least an hour, which just added to the frustration and inconvenience.
Group trip booking
As someone who usually plans their own trips, I decided to give this travel agent a shot. I joined a group trip they were organizing but ended up pretty disappointed. The rates they gave me weren't any cheaper, which had me questioning if group rates were even a thing. And then the travel insurance policy I got turned out to be a waste of money because when I had to cancel my trip, I lost a big chunk of what I paid. On top of that, trying to get my credit voucher from their website was a nightmare. I kept getting an error message saying I couldn't access it. Their lack of transparency and not helpful customer service left me with a bad taste in my mouth. It seems like this company cares more about making money than actually helping customers. In this day and age, with the internet and everything, Apple Vacations really doesn't offer much. Overall, trying to fix all the problems this company caused me just wasn't worth it.
Booking struggles
I recently booked a vacation with this company, and let me tell you, the payment process was a complete nightmare. I attempted to make a payment for my sister's booking several times, but my credit card just wouldn't go through. I even reached out to my credit card company, and they swore up and down that the issue wasn't on their end. Dealing with customer service was equally irritating - I was put on hold for what felt like ages, got disconnected while talking to a manager, and it was a mess. This whole ordeal has me feeling really uneasy about the trip itself.
Christmas trip to Vegas cancellation
My family had a Christmas trip to Vegas planned through this company, but unfortunately, we had to cancel because my dad was really sick. We talked to a representative who told us the travel credits and vouchers could be used by anyone on the original booking. But when we tried to switch the credits to a family member who could still go, they said only that person's part of the voucher could be used, not the whole thing. So, we could only get back a small part of what we spent. We explained why we had to cancel, but they didn't seem to care at all. They just said we couldn't transfer the credits like they said we could. It was really disappointing how little they seemed to care about our situation. It felt like they were more worried about making money than taking care of their customers.
Trip booking mishap
I had a terrible experience last year when I booked a trip through a travel agent. I found myself just 4 weeks away from my trip with no itinerary and no way to contact the agent. Even worse, her phone was disconnected, so I was stuck and feeling helpless. I tried reaching out to Apple Vacations for help, but they said they needed to talk to the agent first. How was I supposed to do that if her phone was out? It was so frustrating and disheartening. This whole situation could have been avoided if they had better customer service and backup plans.
Overpriced vacation
Man, this vacation was a total letdown! I shelled out way too much cash for a 4-day getaway and it was a bust. The extra $100 a day for the "preferred" pool area was a joke. And don't get me started on the so-called beach--more like gravel by a little lagoon. I'm pretty sure it's a breeding ground for germs. When I finally made it to my room, it was downright Arctic. They tried to fix the AC but just ended up shutting it off altogether. Promised me a new room, but here I am, still waiting. Should've saved my $3000 and stayed far away from this resort!
Private shuttle upgrade for airport transportation
I had a really bad experience with the private shuttle upgrade for airport transport. We paid extra for it, but when we got to the airport, there was no shuttle waiting for us like they said there would be. We ended up waiting for two hours and then getting put on a bus with people from other resorts. The tour we booked wasn't what we were told it would be, but we didn't complain about that one. When we tried to cancel a different tour because we weren't happy with it, they wouldn't give us a refund and said it was too late to cancel - even though I tried reaching out to them the day before with no luck. The staff at the resort weren't helpful either, seemed like they were just on their phones all the time and couldn't find our reservation information. Overall, I was really disappointed with the service and won't be using this travel company again or recommending it to anyone.
Anniversary trip booked by travel agent
Our travel agent was absolutely fantastic and handled all the arrangements for our anniversary trip through a vacation company. She really nailed it! However, once we arrived at the hotel, the vacation company dropped the ball. They only took care of our initial transportation and then left us hanging. No anniversary shout-out, no check-ins during our stay, and we even had to ask the hotel Concierge to set up our ride to the airport. We were taken aback because typically the vacation company does something special for us, like a welcome gathering or a little surprise in our room. But this time, we heard crickets from them. It was a major letdown.
Apple Vacations package
I booked a package with Apple Vacations from a travel agent and it was a total disaster. The hotel I stayed at was lousy, and the airport transportation Apple Vacations arranged was a nightmare. Definitely make sure to double and triple check everything before going for an Apple Vacations package.
Adult only vacation to Punta Cana
I booked a 5-star Mystery deal with this company and ended up at the Breathless Punta Cana resort. I upgraded to the X-hale club and got a master suite with an ocean view, but it wasn't as good as I expected. I reached out to customer service a few times but they weren't able to help me out.
Recent vacation booking
Man, let me tell you about my recent experience trying to book a vacation. It was a total bummer. I forked over more than $7,000 upfront and even got insurance, but Apple Vacations wouldn't give me a refund when a family emergency came up and we couldn't go on the trip. When I tried to talk to a manager about it, they basically brushed me off and said no one was available to help. It was pretty clear they cared more about making money than actually caring about their customers or understanding unexpected stuff that can happen. I definitely wouldn't recommend anyone do business with them because they just don't seem to give a darn about treating people right.
Review with most votes
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