All reviews of Adah
Review about: Coway
My air purifier broke after 6 months
I bought this really cool air purifier, but the carbon filter broke after only 6 months. When I called customer service about it, the guy was pretty rude and said I had to buy a whole new set, even though just one piece needed replacing. And get this - the HEPA filter was still in good shape! It felt like a huge rip-off, especially since they were rude the first time I called too.
Review about: KnifeCountryUSA
2 portable lights for upcoming trip
I recently bought 2 portable lights for a trip I'm planning in April. Unfortunately, when they arrived, one of them was damaged because of a leaky battery. I reached out to customer service and got in touch with a guy named Josh. He was super nice and right away said he'd give me my money back for the broken light. But I actually wanted a replacement, so Josh made sure to send me a new one for free. I was really impressed by how easy and fast everything was. It's hard to find this kind of great customer service nowadays.
Review about: Roolee
$80 boot return
The return process for those $80 boots I bought was a total nightmare. The first return label didn't even work, and when I finally got a new one, my return got canceled out of nowhere. The customer service team was no help at all, and now I just feel totally frustrated and ripped off. Word to the wise, watch out before you buy!
Review about: Skullcandy
Discount coupon surprise
I called customer support for my discount coupon and they didn't just hand it over - they actually gave me more! I feel like a VIP with the way they take care of their customers. I've been buying Skullcandy for years and this just reinforces my loyalty.
Review about: Apple Vacations
Trip booking mishap
I had a terrible experience last year when I booked a trip through a travel agent. I found myself just 4 weeks away from my trip with no itinerary and no way to contact the agent. Even worse, her phone was disconnected, so I was stuck and feeling helpless. I tried reaching out to Apple Vacations for help, but they said they needed to talk to the agent first. How was I supposed to do that if her phone was out? It was so frustrating and disheartening. This whole situation could have been avoided if they had better customer service and backup plans.