All reviews of V. Thiel
Review about: Apple Vacations
Private shuttle upgrade for airport transportation
I had a really bad experience with the private shuttle upgrade for airport transport. We paid extra for it, but when we got to the airport, there was no shuttle waiting for us like they said there would be. We ended up waiting for two hours and then getting put on a bus with people from other resorts. The tour we booked wasn't what we were told it would be, but we didn't complain about that one. When we tried to cancel a different tour because we weren't happy with it, they wouldn't give us a refund and said it was too late to cancel - even though I tried reaching out to them the day before with no luck. The staff at the resort weren't helpful either, seemed like they were just on their phones all the time and couldn't find our reservation information. Overall, I was really disappointed with the service and won't be using this travel company again or recommending it to anyone.