All reviews of Jennifer Heinze
Review about: Soulmia
7 t-shirts
This was the absolute WORST experience. I saw that the items run small, so I ordered the next size up. All the shirts were labeled as ordered, but 5 of them were the exact same size physically. My son who wears XL ended up with the 5X shirts and the rest of the items (3X and 4X) only fit my niece who wears Medium/Large
Asked for a refund and was offered $15. Triwd to egotiate and asked for $50 and was offered $20. The language barrier is extremely difficult, and after 7 or so emails, I'm just done with it all. They wanted photos of the items, and then said I took the photos off the website. They recommended I keep the items because of the cost of return shipping, but don't understand that a $15 refund on a $150+ order is not acceptable.
The items took 2 months to arrive, with no status updates provided during that time. I now have 5 useless shirts that will either go to Goodwill, or I will gift to someone 3 sizes smaller than the tag sizes listed. DO NOT ORDER FROM SOULMIA!!
Did you ever get the address from them where you can send the order back to?