All reviews of Jeromy Kertzmann

  • Review about: Thrifty

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    Would buy here again
    Overall

    Unexpected rental car switch

    I had a really bad experience with a rental car company recently that I don't want to name. I reserved a certain size car at a big airport, but when I got there, they said they didn't have it. They tried to get me to pick a more expensive car or an electric one instead. This made the price way higher than what I expected when I made the reservation. The customer service was terrible, the staff only cared about making money instead of making sure customers were happy. They were disrespectful and unprofessional, I felt like they were trying to rip me off.