All reviews of Jeromy Kertzmann
Review about: Thrifty
Unexpected rental car switch
I had a really bad experience with a rental car company recently that I don't want to name. I reserved a certain size car at a big airport, but when I got there, they said they didn't have it. They tried to get me to pick a more expensive car or an electric one instead. This made the price way higher than what I expected when I made the reservation. The customer service was terrible, the staff only cared about making money instead of making sure customers were happy. They were disrespectful and unprofessional, I felt like they were trying to rip me off.