All reviews of Jess lewis
Review about: Capucinne
Fiancé purchased my engagement ring here
The customer service was immovable, impersonal, and cold when trying to resolve issues that arose. Their communication regarding our issue was quite dismissive and failed to offer any accountability or compromise... and writing off everything to things outside their control. It was a simple issue and their process made it clear that they are unconcerned with the person. It demonstrated an all too common failure among businesses... a failure to remember that you are serving and collaborating with people who are coming to you to purchase an item to commemorate the best of times and the worst of times (in moments of loss)... and that shortsighted focus on profit to the absolute exclusion of the people, the human beings you are working with is really disheartening and unsettling. The quality and policy issues were a concern, but their aloof and unaccountable approach is really what made the experience feel terrible and callous.
Practically speaking: the quality was not as expected. It appeared, in person, more like fancy costume jewelry than fine jewelry to commemorate a special occasion. The photos as seen on the site also fail to provide ample and accurate profiles of the ring, which is really important!