All reviews of Johnson Tremblay
Review about: Timbuk2
Backpack repair service
I recently sent my backpack in for repairs through your company's service. My 14-year-old son had his name and address on a dog tag attached to the backpack, thinking it would come back with the fixed zipper. To my surprise, I found out that the backpack was sold through another store, and they sent the dog tag along with it. This has caused a major privacy and safety concern, as the person who bought the bag contacted my son using the info on the dog tag. It's not right for a company to share personal info without asking, and I'm really disappointed in how your customer service team handled the situation when I reached out through your website.