All reviews of Jonathan Herzog
Review about: The Shade Store
Motorized shades mix-up
The customer service at this store is just terrible. I bought some motorized shades, but they sent me manual ones instead. When I called to complain, they said they could send me a replacement, but for a higher price. It's crazy that they expect me to pay more for their mistake. I won't be shopping here again. Good customer service is so important in a competitive industry like window shades, and this company is definitely lacking in that area.