All reviews of Judd Bashirian
Review about: Coldwater Creek
Windbreaker jacket purchase
I bought this windbreaker jacket for an upcoming trip, but it arrived damaged. Can you believe it? The string was broken, and to top it off, someone had the nerve to tie a knot in it to try and make it look okay. Seriously messed up. I reached out to them via email AND message, sent over pictures of the damage, and requested a replacement or a refund ASAP. They completely ignored me, didn't even acknowledge it. Outrageous! Finally, when I managed to get someone on the phone, the customer service rep had the audacity to say I had to return the item. Excuse me, but I shouldn't have to pay for return shipping on something that was already messed up when it arrived. After going back and forth, they did give me a code to return it for free, but wouldn't let me talk to a supervisor. Talk about a customer service fail, right?