Coldwater Creek Reviews
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Flannel shirt
I love Coldwater Creek’s designs and colors, but their garment construction leaves much to be desired. I continually have to sew on buttons and redo button holes. My newest flannel shirt came with the buttonholes and buttons mismatched. Most of the buttons are 1/2 to 3/4 inches off so they don’t align with the button holes and you get a bunchy look when the shirt is buttoned. At this price ($89.00) I shouldn’t have to resew buttons and reinforce button holes. I’m not going to spend my hard-earned money for shoddy work.
Its good and everything is perfect
i am not very interested when it comes to real estate , nor i have time. but coldwater creek is helpful and the services are outstanding for sure
Windbreaker jacket purchase
I bought this windbreaker jacket for an upcoming trip, but it arrived damaged. Can you believe it? The string was broken, and to top it off, someone had the nerve to tie a knot in it to try and make it look okay. Seriously messed up. I reached out to them via email AND message, sent over pictures of the damage, and requested a replacement or a refund ASAP. They completely ignored me, didn't even acknowledge it. Outrageous! Finally, when I managed to get someone on the phone, the customer service rep had the audacity to say I had to return the item. Excuse me, but I shouldn't have to pay for return shipping on something that was already messed up when it arrived. After going back and forth, they did give me a code to return it for free, but wouldn't let me talk to a supervisor. Talk about a customer service fail, right?
Mom's gift clothes
I ordered some clothes for my mom's birthday and let me tell you, they never showed up! Can you believe it? First, they ended up at some random college in California. Seriously, how does that even happen? Then they said they would send them again, but nope, didn't happen. When I called to complain, they just casually said, "Oops, we'll refund your money." Seriously, it was so not cool! My mom ended up with nothing for her birthday thanks to them.
Overseas customer service, poorly made clothes
The customer service at this company has really gone downhill in recent years. It was great before, but now it feels like they've moved everything overseas. Trying to find someone who speaks English well is a hassle, and forget about getting a quick response. And as for the clothes, they used to be good quality and worth the price. But now? Not even close. The clothes are poorly made and look cheap. I definitely won't be shopping here again.
Winter coat purchase
I recently bought a winter coat from this store, hoping it would keep me warm during chilly times. The coat seemed well-constructed and stylish, so I was pretty pumped to wear it. But, after just a few months, I noticed the lining starting to fray and tear at the seams. That was a letdown, considering I was hoping for better quality from a store known for its clothes. When I reached out for help, I got a generic response saying their return policy only covered 90 days, leaving me in a bind. I get policies and all, but I think a product's quality should stand on its own, no matter the time limit. Overall, I was bummed about the lack of durability in this coat and the lack of help from customer service.
Overpriced clothing
After Coldwater Creek shut down their stores, I thought I'd give their online shop a try. I bought a few things and when they came, they seemed nice in the photos. But when I really checked them out, the clothes and fabric quality wasn't any better than what I could get at Target for less money. And to make matters worse, I unknowingly joined some sketchy membership thing that was charging me $14.99 a month for "rewards" that definitely weren't worth it.
Got clothes, returned, no refund
I ordered a bunch of clothes and had to return them. It's been four weeks and I still haven't gotten my money back! Can you believe it? I even used USPS to track the return and made sure it was insured. They confirmed they got it, but I have to go through Small Claims Court and talk to my credit card company just to get my money back. It's been such a headache, ugh. My advice? Stay away from this company!
Clothing item
I bought some clothes from this company back in December, and man, let me tell you, dealing with their customer service was a real pain. I had to keep bugging them about my order and return, and it was just really frustrating. It's a bummer to see how their service quality has gone downhill.
Hidden subscription charges
I just found out that this company has been charging me every month for a program I never even signed up for. Watch out for their sneaky tricks!
Sizing issue
I bought a couple things from this store and had a sizing issue. Even though I checked the size chart and measured myself, the small petite size I got feels more like a large and it's too long.
Recent purchase
I just bought something online and man, was I let down. The size was all wrong and the material was just terrible. I had to return it because I couldn't even put it on - it was that bad. And then I checked the tag and saw it was made in a country with a rep for shoddy sizing and cheap materials. I'm not gonna lie, I was super bummed about the whole thing and I definitely won't be shopping there again.
Defective jeans purchase
I bought a pair of jeans from your store not too long ago and I was pretty bummed when they started falling apart after just a few months. Holes started showing up along the pockets and back seam, which made me have to contact your customer service for help. Unfortunately, I was told that I couldn't get a refund or exchange because it had been too long since I made the purchase. This policy kind of left me feeling unhappy and unsure about shopping at your store again in the future.
Review with most votes
Its good and everything is per
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